Jess Held Email & Phone Number

Philadelphia, PA, US

Nashville, TN, US

-Develop Internal and End-User Documentation-Assist management in identifying and deploying solutions for current obstacles in the implementation process -Work closely with presales and content teams to align strategies on the best way to effectively serve customers in a repeatable manner -Facilitate departmental change by championing Salesforce cleanup.

Conshohocken, Pennsylvania, US

-Implement and support SaaS products for strategic channel partners -Lead and assist in product onboarding, training, and enablement-Keep channel partners updated and aware of both the product roadmap and feature enhancements -Work cross-functionally with Marketing, Sales, Implementation, Education, Product Management, and Development teams to accomplish.

Nashville, TN, US

-Manage relationships with clients through the customer on boarding process, and deliver their product with a customer-forward focus-Become a product expert and lead live training sessions-Collaborate across all areas of the business to ensure a successful product implementation-Assess both internal and external processes for opportunities for improvement.

Baltimore, Maryland, US

-Ensure That LINQ’s standard of customer service is upheld by both myself and my team through accurate and expedient work within Salesforce ticketing system-Helped to create and maintain Key Performance Indicators to measure success of Customer Service department-Coach and train team members based on their individual needs for professional growth-Maintain.

Baltimore, Maryland, US

Cupertino, California, US

-Supervise all operational activities in the Genius room-Use a customer relationship management system to oversee the repair process of both in store and off-site repairs-Manage repair inventory to minimize negative impacts to variances in stock levels -Give feedback to Technical Specialists and Geniuses when their repair notes or processes used may impact.

Cupertino, California, US

-Create loyal customers by providing excellent customer service no matter the situation-Proficient in Apple technology and able to learn new technical skills quickly -Add energy and excitement to store atmosphere, and about Apple products-Provide complete solutions for customer needs-Inspire team members to learn new products and embrace initiatives.

Richardson, Texas, US

- Supervise sales floor and maintain store sales goals during allotted segments- Region’s top salesperson in 2013- Recruit, interview, and train talent- Coach associates to better their skills in the interest of the business- Responsible for store operations and loss prevention control

Grand Rapids, Michigan, US

- Assisted site supervisor in maintaining and increasing customer accounts- Planned and executed sampling events- Attended sponsorship meetings and gave input on how best to represent brand image- Internship done in conjunction with internship at Lavish USA

- Assisted site supervisor in maintaining and increasing customer accounts- Planned and executed sampling events- Attended sponsorship meetings and gave input on how best to represent brand image- Internship done in conjunction with internship at ResQWater

US

- Supported Store Manager in driving sales and motivating associates- Ensured sales plan was met and devised action plan if it was not- Merchandised store per company standards- Maintained a conversion rate of 20% or more

- Supervised sales figures, payroll budgets, inventory control, and banking procedures- Analyzed sales results to create and accomplish sales plan- Established and maintained an upbeat team atmosphere- Oversaw the processing and placement of shipment - Enforced and adhered to all company policies