Jess Hensler Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Cleveland, Ohio, United States

Cleveland, Ohio, United States

• Lead SAFe team by shepherding capabilities to production, managing incidents, and advocating for user and stakeholder needs• Build responsive roadmap in Excel to visualize opportunity cost of various Weighted Shortest Job First configurations• Facilitate design-thinking persona and mission, vision, and values workshops using Hoylu to advocate for the voice of the customer• Perform user and stakeholder interviews and analysis to validate feature prioritization, non-functional requirements, and product vision • Design business rules to accommodate dynamic facility schedules • Mentor incoming product owners regarding SAFe and QDM practices• Lead intern curriculum team and design proprietary product owner 10-week internship for senior leadership pitch

Cleveland/Akron, Ohio Area

• Implemented 8 new B2B companies, adding 3,000 users to our application and ensuring product performance would not falter as COVID-19 response• Globalized domestic supply chain product enabling integrated third-party shipping and onboarding two international customers in the first year• Designed and implemented product enhancement that generates over $200k in monthly revenue for commercial B2B software end-users • Championed full agile reorganization, establishing Gherkin story standards, consolidating 9 backlogs, and implementing a comprehensive tagging system in Microsoft VSTS - enabling visualization dashboards to track health of efforts• Implemented standard project artifacts, including a risk and decision log, internal and external communications and launch plans, and a comprehensive analysis of business rules in order to effectively manage 7-team, international project• Complete detailed competitive analysis of other industry leaders to inform our backlog prioritization across small work enhancements, problem resolutions, and projects• Perform direct user study by visiting customers on-site and designing implementation plan to target pain points• Generate business case for recommended product enhancements, advocate for the projects from estimation and inception through end-user delivery and success analysis• Founding member of the Diversity and Inclusion council

Cleveland/Akron, Ohio Area

Digital Product Manager in Retail Online Banking and e-Payments+ Lead effort to extend third-party vendor customer survey capabilities to current product set+ Compile reports documenting customer experience using Adobe Analytics and Tableau+ Perform market research comparing industry standards and internal processes of unsecured installment loans, a product that produces over $100MM in new loans annually+ Practice governance and risk policies, completing risk assessments and customer advocacy evaluations+ Design and execute test scripts encompassing all front-end and back-end use cases for each code release+ Document customer experience and system communications flows by creating Visio diagrams Other Involvement+ Logistics Lead for TECH Connect employee group, organized rehearsal and Red Chair Event with CEO and co-founder of NCWIT announcing PNC's partnership with the organization+ Conduct phone screenings for incoming full-time and intern candidates for the Technology Development Program and provide recommendations for next steps in the process+ Active member of Emerging Professionals Employee Business Resource Groups

Cleveland/Akron, Ohio Area

Project Administrator, Technology & Operations Strategic Services, June 2016- March 2017+ Partner with senior program and project managers to control execution for $500k-$5MM projects in the Technology & Operations Strategic Services Group under PNC's Enterprise Project Management+ Manage and control a critical vendor upgrade across PNC’s digital footprint including 6 technical teams and 4 care centers + Create and analyze project documentation according to Agile and Waterfall methodologies including risk registers, status reports, and financial plans + Design quick reference guides for CA PPM, Open Workbench, and MS Project software including screenshots and step-by-step task analysisTechnology Project Management Intern, Summer 2013+ Designed interactive interface to present live performance metrics for Retail sector to track risk, efficiency, and effectiveness as it relates to people, process, and technology+ Constructed and presented project charter and storyboard for the Retail Scorecard and the Windows 7 upgrade in Excel and PowerPoint to management+ Audited 100+ forms to validate approval for format and software update for Windows 7

Cleveland/Akron, Ohio Area

Teach For America Corps Member+ Represented 7-school charter network at a teachers’ union conference in Washington, D. C., focusing on student and teacher rights+ Analyzed results of the national Growth Mindset Research Project based on Carol Dweck’s book Mindset in Excel, measuring impact on learning by changing a student’s fixed mindset + Advocated for changes in corps experience through increasing community commitment and involvement in professional development as a member of the Corps Leadership CouncilHigh School Science Teacher @Northeast Ohio College Preparatory High School+ Produced and implemented rigorous physical science curriculum, raising average Science ACT scores by 5.9 points, exceeding expected growth over 4 years by 51%+ Tutored students weekly, raising grades by 17% on average after 3 sessions+ Founded and advised student-led tabletop and board-game club teaching strategyMiddle School Science Teacher @Lake Erie Preparatory Middle School + Outperformed the 7-school network average 5 times with an average percentage growth of 129% by administering personalized lesson plans and experiments+ Raised $900 through crowd-funding for essential classroom supplies+ Founded and coached the Lake Erie Preparatory Dance and Step Team

Columbus Oh

+ Interviewed, hired, and developed staff of 20 people to operate 24-hour front desk+ Coordinated facilities and equipment resources for 400 students using Google Docs+ Advised 4 professional development committees to refine employees' skillsetsPrevious Positions: Teaching Assistant for Resident Adviser Class and Resident Adviser+ Planned and executed curriculum for incoming resident advisers regarding student engagement + Developed wellness plans for 48 first-year Engineering Scholars students+ Advised of Academic Committee; program around healthy academic habits

Columbus, Oh

+ Coded data in Excel regarding General Educational Development testing restrictions to compare accessibility to test across states + Gathered and coded data regarding high school graduation requirements to evaluate comparability to General Educational Development certificates with ultimate goal of relating the information to returns-to-earnings of otherwise equal individuals

Columbus Oh

+ Developed and implemented a project that changed the sales approach in electronics and increased YTD sales in accessories by 6%+ Presented operational review, focusing on sales metrics of store to district management using PowerPoint+ Managed electronics and hardware department responsible for 65% of store revenue, leading the Back-To-School and Early-Holiday department transitions

+ Performed returns and exchanges with speed and accuracy+ Executive member of the Women’s Leadership Forum+ Prepared presentations to empower women in the workplace + Conducted phone interviews evaluating eligibility for a first interview

Bachelor Of Science (B.S.), Economics, Minor In English

Activities and Societies: Undergraduate Economics Society, BuckeyeThon, Lane Avenue Residence Activities CommitteeGraduated magna cum.

Education record

Activities and Societies: National Honor Society, French Honor Socity, Varsity Mock Trial, Retreat Leader, Justice League Service Club

Peace Studies

6-week immersion program studying the dualistic history of Northern Ireland through the lens of economics, history, literature.