Jess Holbrook

Jess Holbrook Email and Phone Number

Partner Head of UX Research for Microsoft AI @ Microsoft AI
Seattle, WA, US
Jess Holbrook's Location
Seattle, Washington, United States, United States
Jess Holbrook's Contact Details

Jess Holbrook personal email

Jess Holbrook phone numbers

About Jess Holbrook

Senior Director of Research specializing in human-centered AI. Early stage investor in AI, AI hardware ecosystems, climate, and anything that seems like the world would be better with it in it.Currently leading UX research for Microsoft AI. Previously led the Generative AI team and supported all UX functions for the Responsible AI and data transparency teams at Meta. At Google, I was the Head of UX for the Responsible AI and Human-centered Technology group. Before that, I founded and led of the People + AI Research team (PAIR) - https://pair.withgoogle.com - working on human-centered and inclusive approaches to AI. I led a team of UX Researchers, Interaction, Visual, and Motion Designers, Prototypers, and Program Managers in the Google Research (aka Google AI) group. We took AI and machine learning technologies, matched them with people's needs, and brought them to market through products like Google Clips and the Pixel phones. I was also the UX Lead for AIY Projects (https://aiyprojects.withgoogle.com/) bringing AI to the maker community. Before that, I researched many of the Google Cloud Platform developer experiences including those around big data, data visualization, and developer productivity.At Amazon my focus was on the shopping experience for international customers, information seeking behaviors while shopping, and distributing user experience tools to engineering teams. At Microsoft, I led a team of UX Researchers on the Windows 8 release with a team scope spanning the developer experience, the touch interaction model, Internet Explorer, Windows Store, Windows.com, the field research program, and bug management for the 80+ member Design and User Research team. Before that I was a User Researcher on Windows 7, Windows Live, and Internet Explorer 8 and 9.I also served on the Board of Forging Youth Resilience, a nonprofit that empowers young people to build physical and mental strength for life by providing access to a national network of community-based fitness programs and mentorship.

Jess Holbrook's Current Company Details
Microsoft AI

Microsoft Ai

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Partner Head of UX Research for Microsoft AI
Seattle, WA, US
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Jess Holbrook Work Experience Details
  • Microsoft Ai
    Partner Head Of Ux Research For Microsoft Ai
    Microsoft Ai
    Seattle, Wa, Us
  • Microsoft
    Partner Head Of Ux Research For Microsoft Ai
    Microsoft Jul 2024 - Present
    Redmond, Washington, Us
    Leading UX research and research ops across Microsoft AI including Copilot, Bing, Edge, MSN, Shopping, and Ads.
  • Springer Nature
    Founding Editorial Board Member For Ai & Ethics Journal
    Springer Nature Jun 2020 - Present
    Berlin, Berlin, De
  • Meta
    Director And Principal Researcher, Generative Ai
    Meta Jun 2023 - May 2024
    Menlo Park, Ca, Us
    Director and Principal Researcher. Team launches and contributions include:- Meta AI (assistant) across Instagram, WhatsApp, and Messenger- AI "characters"- AI Stickers - /imagine image generation in apps and at https://imagine.meta.com/- Restyle (Instagram)- Backdrop (Instagram)- Meta.ai (web) https://about.fb.com/news/2023/09/introducing-ai-powered-assistants-characters-and-creative-tools/https://about.fb.com/news/2024/04/meta-ai-assistant-built-with-llama-3/
  • Meta
    Director And Head Of Ux For Responsible Ai
    Meta May 2022 - Jun 2023
    Menlo Park, Ca, Us
    Led UX research, and supporting all UX functions, for the Responsible AI and data transparency teams at Meta.Team launches and contributions include:- Safe use guidance for Llama-2 - System Cards for better AI transparency- Community Forums applying deliberative democracy to AI systems - Ads fairness improvements- Meta Content Library & APIhttps://ai.meta.com/llama/#responsibilityhttps://ai.meta.com/blog/how-ai-powers-experiences-facebook-instagram-system-cards/https://about.fb.com/news/2024/04/leading-the-way-in-governance-innovation-with-community-forums-on-ai/https://ai.meta.com/blog/advertising-fairness-variance-reduction-system-vrs/https://transparency.fb.com/en-gb/researchtools/meta-content-library
  • Google
    Head Of Ux, Responsible Ai And Human-Centered Technology
    Google Sep 2021 - May 2022
    Mountain View, Ca, Us
  • Google
    Founder And Co-Lead, People + Ai Research
    Google Jul 2017 - Sep 2021
    Mountain View, Ca, Us
    Founded the People + AI research team at Google. Grew from a 20% project to an industry leading effort dedicated to human-centered and inclusive AI. Our unique combination of product UX and foundational, socio-technical research improved 40+ products, produced 30+ peer-reviewed and 50+ popular publications, and influenced 30,000+ professionals and academics through hosted events and invited presentations.https://pair.withgoogle.com/
  • Google
    Senior Staff Ux Researcher And Ux Manager
    Google Oct 2016 - Jul 2017
    Mountain View, Ca, Us
  • Google
    Staff Ux Research Lead
    Google Mar 2015 - Oct 2016
    Mountain View, Ca, Us
  • Google
    Senior Ux Research Lead
    Google Mar 2014 - Mar 2015
    Mountain View, Ca, Us
  • Google
    Senior Ux Researcher
    Google Feb 2013 - Mar 2014
    Mountain View, Ca, Us
  • University Of Washington
    Lecturer, Part-Time
    University Of Washington Sep 2013 - Dec 2013
    Seattle, Wa, Us
    I taught HCDE 518: User-centered Design for the Human-centered Design and Engineering Department at the University of Washington (http://hcde.uw.edu/).Topics included user-centered design processes, user research, ideation, sketching, prototyping, empirical and analytical evaluations, and design specs. For each lecture, I also brought in UCD practitioners from industry to give their perspectives on the lecture topics and assist the students with their class projects.
  • Amazon
    Principal Ux Researcher
    Amazon Jun 2012 - Feb 2013
    Seattle, Wa, Us
    Researched the core experience of Amazon.com with focus on new and international customers, information seeking behaviors while shopping, and distributing user experience tools to engineering teams.
  • Microsoft
    Senior Ux Research Lead
    Microsoft Apr 2007 - May 2012
    Redmond, Washington, Us
    2009 - 2012 Senior UX Research Lead2007 - 2009 UX Researcher, Senior UX ResearcherLed a team of UX Researchers on the Windows 8 release with a team scope spanning the developer experience, the touch interaction model, Internet Explorer, Windows Store, Windows.com, the field research program, and bug management for the 80+ member Design and User Research team. Before that I was a User Researcher on Windows 7, Windows Live, and Internet Explorer 8 and 9.
  • Compucon
    Usability Assistant 2
    Compucon Oct 2006 - Apr 2007
    Conducted lab studies for the Microsoft Hardware team including web cams, Microsoft Research voice recognition technology, mice, and supporting software.
  • Integrative Analytic Consulting, Llc
    Founder, Partner
    Integrative Analytic Consulting, Llc Feb 2005 - Oct 2006
    Founding member of a research design and statistical consulting company specializing in data analysis for the social sciences. Still an owner but not actively participating since 2006.
  • University Of Oregon
    Human Participants Coordinator
    University Of Oregon Dec 2005 - Aug 2006
    Eugene, Or, Us
    Managed a research pool of over 100 researchers and 1,000 participants.

Jess Holbrook Skills

User Research Human Computer Interaction User Experience User Centered Design Usability Heuristic Evaluation Usability Testing User Scenarios User Interface User Interface Design Contextual Inquiry Wireframes Interaction Design Card Sorting Research Usability Engineering E Commerce Experience Design Research Design Wire Framing Information Design Mobile Design Statistics Focus Groups Quantitative Research Task Analysis Interviews Ethnography Data Analysis Qualitative Research Analytics Persona Paper Prototyping Social Psychology Cognitive Science Instrumentation Eye Tracking Survey Design Experimental Design Heuristic Analysis Field Studies Mental Models User Surveys Cognitive Walkthrough User Stories Customer Journey Mapping

Jess Holbrook Education Details

  • University Of Oregon
    University Of Oregon
    Psychology
  • University Of Washington
    University Of Washington
    Psychology

Frequently Asked Questions about Jess Holbrook

What company does Jess Holbrook work for?

Jess Holbrook works for Microsoft Ai

What is Jess Holbrook's role at the current company?

Jess Holbrook's current role is Partner Head of UX Research for Microsoft AI.

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What is Jess Holbrook's direct phone number?

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What schools did Jess Holbrook attend?

Jess Holbrook attended University Of Oregon, University Of Washington.

What are some of Jess Holbrook's interests?

Jess Holbrook has interest in Leadership, Customer Development, Internet Explorer, Health And Wellness, Books, People Management, User Experience, Operating Systems, Health, Children.

What skills is Jess Holbrook known for?

Jess Holbrook has skills like User Research, Human Computer Interaction, User Experience, User Centered Design, Usability, Heuristic Evaluation, Usability Testing, User Scenarios, User Interface, User Interface Design, Contextual Inquiry, Wireframes.

Who are Jess Holbrook's colleagues?

Jess Holbrook's colleagues are محمد احمد, T Dawg, Jale Çelik, Damola ‘d’ O., Surjeet Raj Singh, Gary Boda, Jin Seok.

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