Jessica Holt, Ccsm Email & Phone Number

College Station, Tx, Us

United States

Manages and maintains enterprise accounts through strategic conversations and planning.

Remote

Managing a large book of Sr. Accounts. Talented in increasing engagement and customer retention.*Acquired by Alpine SG in 2021*

Bryan/College Station, Texas Area

College Station, Texas

As the Strategic Pricing Division Project Director, Jessica oversees all processes and efforts related to the management and execution of all internal and external tasks of the SPD. She maintains the "big picture" vision for the program and ensures all of the Project Managers stay on target with these goals. She is also the primary contact person for all SPD clients, building relationships with them by understanding their needs and helping them to utilize their reports.

As Director of Brand Standards and Quality Assurance, Jessica Shaunfield is responsible for ensuring customer satisfaction and brand standards compliance at all hotel properties. She is involved in monitoring the daily operations of the hotel departments and has developed and implemented the hotel policies and procedures, to create consistency and success among all the hospitality properties. Jessica also performs a variety of training including: brand specific training, personnel training, quality assurance training, guest service training and employee improvement training. She also performs trainings on property management systems, central reservations, interfaces, point of sale, as well as conduct complete system audits. Jessica has over 6 years of experience in Hotel Management and Training and more than 12 years of customer service experience.

Bryan/College Station, Texas Area

Bryan/College Station, Texas Area