Jessica Hughes Email & Phone Number

Manage daily workflow activities, assigning work to employees and reporting results to managementAssign work and assess department needs, moving resources to the most pressing needCoach team members on productivity and qualityCreated production and utilization reportsCreated reports to demonstrate how much work was accomplished by team members in a given time frame.Act as backup for my manager when she is unavailable

Reviewed and completed incoming licensing applications, Ensured quality results while meeting production deadlines,Maintained quality expectations with less than 1% error ratio

Handled an average of 100 calls per day regarding UPS package shipping and tracking, Initiated investigations for lost UPS packages, adjusted and worked with UPS Invoices