Jessica Ward, Msc Csm Bed Ba Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

United States

- Lead instructional strategy for all 39 Tesla Energy non-field teams globally; 2k+ employees in a variety of technical and customer-facing service roles- Forge and maintain relationships with SMEs, stakeholders, and learners- Apply design thinking to create and redesign large-scale, engaging, virtual and in-person new hire onboarding and upskilling programs, aligning them with instructional best practices and improving training effectiveness and efficiency- Maintain a library of digital courses, programs, and assets- Design, implement, and analyze the KPI data from diagnostic, formative, and summative assessments to evaluate effectiveness of programs and steer design- Collaborate with Analysts, LMS Administrators, and Evaluation Specialists to execute continuous data-driven instructional improvements- Manage a team of Instructional Designers and e-Learning Developers

- Apply design thinking to create and redesign large-scale, engaging, virtual and in-person new hire onboarding and upskilling programs, aligning them with instructional best practices and improving training effectiveness and efficiency- Maintain a library of digital courses, programs, and assets- Design, implement, and analyze the KPI data from diagnostic, formative, and summative assessments to evaluate effectiveness of programs and steer design

Remote

- Create customer-facing and internal technical training for several big-name Silicon Valley clients, over 1000 trainees- Use learning design best practices to build a training library for corporate learners from the ground up- Design and create technical learning modules, training videos, and course materials for new and existing employees, from vision to implementation to mastery analysis- Accurately assess training needs and effectiveness of training programs-Collaborate with and manage external Subject Matter Experts (SMEs) to build content

Remote

- Designed and developed technical e-learning modules, training videos, graphics, and all materials for self-study and instructor-led onboarding and development courses- Set up and maintained corporate course materials library- Collaborated with and managed multiple Subject Matter Experts (SMEs) to gain a complete and thorough knowledge of operational processes- Assessed training needs through surveys, interviews with employees, and consultations with managers- Mentored trainers to ensure best-in-class execution of training strategy- Monitored and evaluated training programs to ensure effectiveness according to course metrics and student feedback; designed and implemented improvements as needed

Greater Salt Lake City Area

- Created and managed nationwide marketing strategies and ad campaigns, overseeing 50% growth in card users- Oversaw continual product and process improvement in the areas of functionality innovation, customer satisfaction improvement, data processing reliability, and fraud prevention- Developed product requirements for internal new card products as well as external partner projects and managed product development and launch- Wrote documentation of operating procedures for product development

Burgdorf, Switzerland

- Coordinated production of all product and software documentation in German and English- Standardized linguistic operating procedures and all product media among global subsidiaries and distributors- Managed linguistic quality issues in the company’s global product documentation, media and software- Collaborated with dozens of multinational partners to define global multilingual product terminologies- Edited and translated product and software documentation in German and English- Trained employees and subsidiaries in use of complex localization software

Master Of Science - Ms, Learning Design And Technology, Gpa 4.0

Bachelor Of Education - Bed, Elementary Education And Teaching, Gpa 3.98

Bachelor Of Arts - Ba, Linguistics, Gpa 3.871

Bachelor Of Arts - Ba, German Language And Literature, Gpa 3.871