Jess (Hsin-Yun) Chen Email & Phone Number

Escondido, California, US

Plano, TX, US

• High-level strategic solutions to optimize operation success. Forward thinking and planning to drive the daily business during pandemic. Flexible and agile to accommodate upcoming supply chain and logistic.
• Manufacturing vendors vetting with successful deliverables within 4 months.
• Contract initiating/reviewing to mitigate operational risks.
• Strategic sourcing to navigate during COVID & post-COVID supply chain disruptions.
• Initiate and conduct KPI reviews internally and externally.
• 2022 Dallas Retail Summit Panelist, Optimizing your supply chain & operations strategy.

Plano, TX, US

• Oversee customer service, production and purchasing team on $15MM yearly revenue and yearly budget planning of $5MM. Manage approx. 300-500 SKUs, including F/G and components. Key Accomplishments:
• Decrease F/G and component SLOB from $5.5MM to $2.6MM, approx. 47% decrease.
• Implement quality assurance process.
• Launch 7 innovation items 100% on time.

Plano, TX, US

• Lead the customer service/distribution team. Manage approx. of 300 F/G SKUs. 3PL warehouse’s key liaison.Key Accomplishments:
• Manage more than 50 global accounts, including North America, EU, Latin America, and Asia.
• Set up new major accounts, including Costco Canada, Target and Nordstrom Rack.

Plano, TX, US

• Manage domestic chain store accounts, including Ulta, Sally, J.C. Penney and Amazon. Reconcile monthly warehouse F/G inventory report. Key Accomplishments:
• Manage $7MM yearly revenue of orders and distributions. Conduct 8-10% saving on freight costs.
• Monthly F/G inventory reconciliation up to 99% accuracy.

Dallas, TX, US

• Manage logistic team for department store accounts, including Dillard’s, Nordstrom, Von Maur, and Mary Kay. Conduct production planning with oversea vendors.Key Accomplishments:
• Optimize operation efficiency by over 75%.
• Negotiate shipping pricing, saving approx. $150,000 yearly.

Dallas, TX, US

• Process orders and manage shipments, including Dillard’s, Neiman Marcus Last Call, Nordstrom and Von Maur. Managed Mary Kay NSD suit program. Oversea and Chinese manufacturers’ liaison.Key Accomplishments:
• Work with Mary Kay international office on the shipments and logistic needs.
• Coordinate with Chinese manufacturer for 100% on-time deliveries.

Garland, TX, US

• Organize promotional events. Manage online marketing, including social media, email and website. Cold calling. Oversee yard operation.Key Accomplishments:
• Set up website and social media to drive sales.
• Oversee a team of 10 yard workers on a daily basis.

Dallas, Texas, US

• Concept brainstorming
• Asian American Marketing (AT&T Chinese New Year/ Autumn Moon/ 2012 Asian Project)
• African American Marketing (Football)

Dallas, Texas, US

• Contract interpretation (Hilton/ Chinese Olympic Committee)
• Market Research (China)

Master Of Science - Ms, Marketing & International Management Studies

Bachelor Of Science - Bs, Finance