Jessi A Email and Phone Number

Weekend Project: Assisted the network technician and senior network engineer/administrator indecommissioning 3850 48-port POE switches and installing/reconfiguring 9800 Cisco 48-portswitches. Also helped the administrator determine the proper VLANs for the lines connecting tospecific ports.Conduct routine maintenance and updates for Office 365 applications to ensure optimalfunctionality.Implement solutions for printer issues, including hardware malfunctions and… Show more Weekend Project: Assisted the network technician and senior network engineer/administrator indecommissioning 3850 48-port POE switches and installing/reconfiguring 9800 Cisco 48-portswitches. Also helped the administrator determine the proper VLANs for the lines connecting tospecific ports.Conduct routine maintenance and updates for Office 365 applications to ensure optimalfunctionality.Implement solutions for printer issues, including hardware malfunctions and connectivity problems,to minimize downtime and maintain productivity.Perform basic network troubleshooting to diagnose and resolve connectivity issues, ensuringsmooth operations throughout the warehouse.Execute repairs on PCs, including hardware replacement and software troubleshooting, to promptlyaddress technical issues and minimize disruptions.Lead the deployment of new PCs, configuring hardware and software to meet user requirements andensure seamless integration into the warehouse environment.Manage the decommissioning process for old PCs, including data removal and equipment disposal,in compliance with company policies and environmental regulations.Provide technical support for the timecard system, troubleshooting issues and assisting employeeswith clock-in/out procedures to ensure accurate attendance tracking.Administer password resets and account management tasks in Active Directory, maintaining securityand access controls for warehouse personnel.Troubleshoot printers issue, printer network connectivity, queue issues, updating printer drivers.Also, replace ink toners, properly dispose toners Show less

• Basic network troubleshooting • troubleshoot server for a project • User Active Directory to create accounts, reset passwords, extend account expiration date, add global group access. • Trouble shoot aviation biometric devices • troubleshoot police department devices such as: live scans and workstations• resolve any issues with NEC software for scans such as ISM, verify, QC • Use remoteNG/ tightvnc/Remote Desktop to remote into workstations• Clear out print server… Show more • Basic network troubleshooting • troubleshoot server for a project • User Active Directory to create accounts, reset passwords, extend account expiration date, add global group access. • Trouble shoot aviation biometric devices • troubleshoot police department devices such as: live scans and workstations• resolve any issues with NEC software for scans such as ISM, verify, QC • Use remoteNG/ tightvnc/Remote Desktop to remote into workstations• Clear out print server queue•report bugs in script • read logs• Use Oracle database sql for scripts Show less

• Use Service Now Ticket system • Reset AD account passwords• Remote access into clients to troubleshoot • Provides first-level response to customers including phone, portal and other modes of incoming contacts• Sharepoint account management • Outlook/ Teams troubleshooting• Epic troubleshooting such as: Restarting VMs, end session, or refresh applications• Route tickets to proper assignment group, if escalation is needed• Basic Network troubleshooting… Show more • Use Service Now Ticket system • Reset AD account passwords• Remote access into clients to troubleshoot • Provides first-level response to customers including phone, portal and other modes of incoming contacts• Sharepoint account management • Outlook/ Teams troubleshooting• Epic troubleshooting such as: Restarting VMs, end session, or refresh applications• Route tickets to proper assignment group, if escalation is needed• Basic Network troubleshooting •communicate with team, weekly huddles•interaction desktop troubleshooting for VoIP•unlock locked AD accounts•assign user on imprivata to correct policy group •assign new phone or fingerprint ID on imprivata for end users•assign EPCS access for user after proper verification for access • sign up users on MFA authentication or update numbers • daily password request for special vendors to access servers Show less

• CCTV installation• built server, installed OS• terminated CAT 5e/6 cables• helped out tech support specialist• communicated with IT manager about blueprint for new location installations• installed POE Switches• troubleshooting any connectivity issues• asset tag• decommissioned PCs, built new PCs and installed OS