As the Learning and Delivery Manager, I play a pivotal role in ensuring our team consistently delivers high-quality service across every appointment, supported by a robust BT training ecosystem. My responsibilities span content creation, quality assurance, and the continuous improvement of our training programs to meet business objectives.Key Responsibilities: • Maintain accurate and impactful onboarding content aligned with business goals. • Oversee the creation and tracking of monthly education modules for Belle Technicians (BTs). • Collaborate with clinical experts to develop accurate and effective clinical training modules. • Develop and launch the Belle Technician Trainer program, managing it within budget. • Track compliance and policy training, working closely with HR to ensure up-to-date content. • Manage the BT quality assurance program, supporting BT managers with shadowing and protocol compliance. • Conduct monthly quality assurance checks and training sessions for Operations Supervisors, using a “train the trainer” model to improve onboarding content delivery. • Partner with cross-functional teams to ensure alignment between training programs and business objectives. • Continuously evaluate and optimize training materials for effectiveness and engagement. • Develop an annual Learning and Development playbook with objectives, timelines, and KPIs, delivering quarterly updates to senior leadership.This role allows me to drive operational excellence by fostering a culture of continuous learning and quality, ensuring our team is well-equipped to provide top-tier service.

Remotely report on all regional operations and manage the regional P&L on specific benchmarks to the Vice President of Operations. Implementing and overseeing the company's largest region being in charge of a $1M+ business while creating and keeping the regions market stable managing 45+ Belle Technicians. Other major responsibilities include but are not limited to:Own and report on regional staffing forecast needs, and ensure adequate supply for future growthCreate clear region-specific Belle Technicians recruiting guidelines to ensure that high quality, and capable candidates are interviewed and create a viable Belle Technicians PipelineEffectively manage all regional Belle Technician operationsLead onboarding and training effortsManage Belle Technicians appointment optimizationOptimize equipment procurement proceduresEnsure Belle Technicians performance levels are meeting or exceeding expectationsResolve Belle Technicians issues in a timely mannerDevelop and drive positive culture throughout Belle TechniciansReport on the efficiency and effectiveness of my region’s operationsWork with different departments (e.g., HR, Engineering, Enrollment, Member Experience) to ensure strong internal communicationBuilding a strong operational structure in a new marketManage, track and report on regional performance, including both operational and financial metricsRecruiting, managing, coaching and retaining employeesTeam management success; strong problem solving and organizational skillsNavigating new and ambiguous situationsAdhere to any and all company policies and standards while holding others accountable as wellImplement strong data and analytics skills

Responsible for achieving store quotas as well as all day-to-day operations of the store, including coaching members, business development, mentoring and training coaches, as well as other duties:Responsible for obtaining qualified leads through internal and external marketing efforts, setting appointments, and enrolling new members by using company sponsored presentation tool.Generating revenue by exhibiting strong and effective business development/sales skills, and providing excellent customer service to potential, new and existing members.Providing leadership and mentoring Profile Coaches which entails, but is not limited to, clinical needs in training, organizing, standardizing, and optimizing of workflows relative to delivery of care to the Profile Members.Operations of the center which includes staffing, scheduling, inventory management and managing a P & L statement.Producing month to month growth by 15% in revenue & members.Leading and conducting orientation presentations on a regular basis. Introducing and effectively encouraging prospects to attend orientation meetings. Understanding the details of the Profile Plan to effectively encourage participation in the program.Tracking program effectiveness including retention of members, weight loss averages, reduction in medical issues, and revenue analysis.Providing nutrition and exercise theory and practicing expertise to the Profile Program, consultative services to the staff and to other Profile members.Assisting with providing program development, staff education and best practices. Collaborating and providing nutrition expertise with other Profile managers and staff.All job duties are carried out using a high level of customer service while promoting and participating in the team approach. High level of professionalism is expected while promoting health and wellness both personally and professionally. Provide nutrition knowledge and expertise with anticipated future research projects.