Jessi Roberts Email and Phone Number

-Creates, proofs, and schedules email sends for multiple sports brands-Works within Fanatics' own workflow mailing tool to build and schedule emails, as well as Salesforce to create email proofs and manually deploy Hot Market sends-Manages daily promotional and “hot market” calendars, inputting promo banners and events as needed-On-call for "Hot Market" sends, which entails crafting emails for special events and launches and manually deploying sends upon the event's end-Interviews potential candidates from a partner college co-op program to fulfill biannual internship positions

-Reviewed all content for readability and correctness, editing as needed to ensure all content aligns with site tone and branding-Identified and resolved product issues in a timely manner by collaborating with copywriters, imaging specialists, and other team members-Assisted management with new hire training and goal tracking to ensure proper turn time-Created documentation to assist in new hire onboarding and additional training

-Assisted the Email Marketing Operations Team as part of a job-share program for peak season-Created, proofed, and scheduled email sends for multiple sports brands, such as USGA, NBA, NASCAR, and Manchester United-Was on-call for "Hot Market" sends, which entailed crafting emails for games, races, and special events (like the NFL Draft) and manually deploying sends upon the event's end-Worked within Fanatics' own workflow mailing tool to build and schedule emails, as well as Salesforce to create email proofs and manually schedule Hot Market sends

-Wrote creative, experiential, engaging, and SEO-focused content for hospitality websites (both custom and template designs), including hotels, hospitality management companies, wedding and event venues, and restaurants. Assignments included Hard Rock Hotels and Cafes (domestic and international locations), The Melting Pot (numerous locations across the U.S. and Canada), Hyatt (all brands across the U.S.), Divi Resorts (various websites for locations throughout the Caribbean), The Clevelander (Miami, FL), Axiom Hotel (San Francisco, CA), Charleston Harbor Resort (Charleston, SC), and Bed & Breakfasts of Savannah (GA)-Edited content from fellow copywriters and freelancers to ensure each assignment was free of spelling and grammar errors and aligned with client’s desired tone and voice-Performed Quality Assurance (QA) checks on all pre- and post-live websites (both custom and template designs), which included analyzing design and copy to ensure proper functionality and usability on all browsers (Chrome, Firefox, Safari, and IE) and devices (Apple and Android phones and tablets, Microsoft Surface tablets, etc.)-Managed freelance copywriters by preparing and sending copy assignments and all necessary collateral, answering any questions from writers during the writing process, and submitting invoices to Accounts Payable-Served as a Social Media Specialist, managing the Facebook, Twitter, and Pinterest accounts for multiple hotel properties-Member of the Vizergy Festivities Committee (2015-2017) – responsibilities included working with a team to plan in- and out-of-office employee celebrations, such as the company’s annual holiday party (budget of $12,000 for 130 guests)

-Wrote creative, experiential, and engaging content for hospitality websites—including hotels and restaurants—on a freelance basis (completed 1-2 assignments per week, depending on the size)

-Wrote professional, accurate, and benefit-driven ad copy for business' websites, e-commerce platforms, and Google Places accounts based on information provided by the customer, research, and general knowledge-Ensured proper turn time by frequently assisting leadership with production hold reports-Assisted fellow copywriters with website organization questions-Worked on numerous special projects and assignments, including creating PowerPoint presentations for new products, training and shadowing new hires, and performing copy reviews and revisions-Performed copy return revisions as part of the Copy Revision Task Force, working together with Copy, Design, and Quality Control departments-Consistently achieved website volume requirements and content quality goals

-Edited articles for grammatical errors and overall flow for company’s website and blog-Attracted new customers and businesses to downtown Salem by working with a small team of writers, web developers, web designers, and board members of the Downtown Partnership

-Assisted customers with paint choices and products-Ensured timely delivery of products to client’s location-Performed opening and closing duties, including financial transactions and nightly bank deposits-Performed inventory duties for entire store on a yearly basis-Accounts payable and receivable

-Assisted designer with various interior design projects as well as general office duties, including contacting customers and vendors, compiling and faxing invoices, and necessary organization of various paperwork, mail, etc.-Reorganized material library and maintained upkeep

-Handled customer requests in a timely and efficient manner by taking and placing food orders-Extensive money handling-Organized and managed employee schedules