Jessi Abbeg Email & Phone Number

As a Senior Account Manager in our National Accounts segment I will be responsible for the execution and delivery strategy for all of her customers.

Garrett, Indiana, United States

• Successfully manage a dedicated very complex nonstandard high-profile National Account client- with a recent successful A1A Implementation• Successfully managed high complexity National Accounts - membership over 100k• Supported installation of new/existing accounts through planning/implementation• Collaborate with the Account Teams and other Aetna personnel to ensure a smooth customer service experience and serve as the customer’s primary link to the Aetna Services Organization.• Proactively identified customer and plan issues for resolution • Represented call/claim office in customer meetings and finalist presentations• Served as single-point-of-contact for customers to resolve escalated member issues• Demonstrate leadership, positive impact on team performance and office service levels• Excellent written and verbal communication skills to varied audiences• Documented PSL workflows for future training needs • Provide mentoring to new PSLs • Provide strong support/encouragement of team• Timely and constructive coaching/development of team members• Participant of many workgroups – PSL reporting: co-lead this workgroup to develop a resource that clearly outlined PSL reporting standards and workflows; RCPS-CVS: collaborated with CVS to better understand the CVS processes for filing scripts and service ops for pharmacy related matters; Employee Engagement: Health & Wellness Committee working on projects that are good for health and wellness of our advocates

• Provided members with health care information to drive member understanding of their health conditions(s) and possible operations• Providing solutions to constituents needs • Quickly and effectively solve customer challenges• Maintain quality of service and first call resolution • Assist with team backlog report, electronic correspondence handling systems (ECHS) and pended calls• Assisted Plan Sponsor Liaison in with claim projects, escalated member file reviews and Served as single-point-of-contact resolve escalated member issues • Excellent written and verbal communication skills to varied audiences • Provide strong support/encouragement of team• Timely and constructive coaching/development of team members• Team Elite Member, providing support for escalated call tracking/trending, FCR Alert call reviews/coaching/follow-up, Enkata call review trending and coaching

Worked closely with management to meet department and personal goalsAssisted customer’s over the phone with questions about billing, rate plans and features, and troubleshooting technical issuesFocused on First Call ResolutionAbility to negotiate and influence a customer’s decision, and make smart business decisions that will benefit both Centennial Wireless and the customerWon the honor of the Centurions Club Award in 2007

Sturgis, Mi

• Tracked budget expenses, created and populated a multiple database, created a physical filing system, accounting, scheduling, and customer service in person and by phone• Prepared the Board of directors meeting packets and meeting notes• Worked with Microsoft Windows XP, Word, Excel, Access, Power Point and Outlook

Supervised 20 employees, maintaining weekly schedules Opened & closed of storeAccounting, accounts receivables and account payables, payrollInventory control, price changes, and cash handlingCustomer service in person and by phoneWorked with multiple phone system