Jessi Abbeg Email & Phone Number

As a Senior Account Manager in our National Accounts segment I will be responsible for the execution and delivery strategy for all of her customers.

Garrett, Indiana, United States

• Successfully manage a dedicated very complex nonstandard high-profile National Account client- with a recent successful A1A Implementation
• Successfully managed high complexity National Accounts - membership over 100k
• Supported installation of new/existing accounts through planning/implementation
• Collaborate with the Account Teams and other Aetna personnel to ensure a smooth customer service experience and serve as the customer’s primary link to the Aetna Services Organization.
• Proactively identified customer and plan issues for resolution
• Represented call/claim office in customer meetings and finalist presentations

• Provided members with health care information to drive member understanding of their health conditions(s) and possible operations
• Providing solutions to constituents needs
• Quickly and effectively solve customer challenges
• Maintain quality of service and first call resolution
• Assist with team backlog report, electronic correspondence handling systems (ECHS) and pended calls
• Assisted Plan Sponsor Liaison in with claim projects, escalated member file reviews and Served as single-point-of-contact resolve escalated member issues

Worked closely with management to meet department and personal goalsAssisted customer’s over the phone with questions about billing, rate plans and features, and troubleshooting technical issuesFocused on First Call ResolutionAbility to negotiate and influence a customer’s decision, and make smart business decisions that will benefit both Centennial.

Sturgis, MI

• Tracked budget expenses, created and populated a multiple database, created a physical filing system, accounting, scheduling, and customer service in person and by phone
• Prepared the Board of directors meeting packets and meeting notes
• Worked with Microsoft Windows XP, Word, Excel, Access, Power Point and Outlook

Supervised 20 employees, maintaining weekly schedules Opened & closed of storeAccounting, accounts receivables and account payables, payrollInventory control, price changes, and cash handlingCustomer service in person and by phoneWorked with multiple phone system