Jessiah C. Email & Phone Number

Represent company’s RPA development expertise in winning of new business along with sales department.Architect on Robotic Process Automation projects utilizing various RPA technologies such as UiPath, PowerAutomate,including open-source solutions such as RoboCorp, OpenRPA.Coordinate with senior leadership across organization and stimulate overall resource.

Assessed automation opportunities from a technical perspective and design enterprise-grade solutions that are efficient, scalable and maintainable.When business requirements extend beyond UiPath out of the box capabilities, investigated extensions through UiPath Libraries and tangential technologies: OCR, scripting, APIs, etc.Defined To-Be state, create.

Performed functions as Sr. RPA Developer, Lead Developer, Technical Trainer using UiPathCreated RPA solutions for clients using various RPA tools such as UiPath RPA, UiPath Document Understanding, and Hyperscience Data Automation PlatformLed training on UiPath products such as Studio, and their citizen developer platform Studio-X.Coached and mentored other.

Performed functions as Technical Project Manger, Software Implementation Engineer, and Technical Trainer for 1Desk software platform. Liason between clients, software support, and development teams. Tracking and manging of bug reports, hotfixes, and new features.Training clients and internal teams in configuration of automation software, automation.

Greater New York City Area

Managed team client and duty assignments using agile methodology in an Automation / Infrastructure Management DevOps environment.Operated as Solutions Architect for automated solutions for new and existing clients, identifying opportunities for new automations and enhancement/optimization of current automations. Worked with IPsoft Research and Development.

Greater New York City Area

• Primary responsibility to review automations developed and submitted by other IPsoft engineers to ensure quality and compliance with IPsoft's automation design guide and best practices.
• Developed and published global training and development program for IPsoft’s IPautomata software. Lead instructor for global automation training team.
• Instructor for IPsoft’s cognitive service agent platform Amelia; training both clients and internal engineers on the AI foundations and operations as… Show more
• Instructor for IPsoft’s cognitive service agent platform Amelia; training both clients and internal engineers on the AI foundations and operations as well as AI Humanization and ITSM integrations with automation.
• Enhanced and standardized compliance documentation, using data from reviews and internal feedback channels to develop procedures to eliminate possible failures and increase productivity.
• Mentored IPsoft's automation engineers in the planning, design, and optimization of automations as well as compliance standards.

New York City

• Network Automation Development, lead team in developing automations tailored to specific client needs for diagnosing and resolving network issues. Performed detailed analysis on automation client trends for improvements.
• Supported shared NOC, supported over 100 unique clients network operations.
• Responsible for configuration and maintenance of all supporting network technologies across all clients including Cisco, F5, Riverbed, Checkpoint, Juniper. Hands on experience with… Show more
• Responsible for configuration and maintenance of all supporting network technologies across all clients including Cisco, F5, Riverbed, Checkpoint, Juniper. Hands on experience with Cisco internetworks, routing and.
• Technical Lead on multiple accounts; responsible for maintenance of standard operating procedures, client training materials, network documentation and process improvement plans. Primary liaison for assigned client's.
• Technical trainer for all new hires in shared platform, developed and implemented training plan and strategies for networking department. Trained and mentored junior network engineers in IPsoft's various platforms in.

Camp Leatherneck, Helmand Province, Afghanistan

• Supporting the 9th Communication Battalion, Data Platoon, LAN section: Performed all tasks associated with a Level 2 Network Administrator including L2 L3 switching, routing, network monitoring, and troubleshooting.
• Installation, configuration, optimization of Cisco 3550, 3750, 4500, and 6500 series switches, Cisco 2800, 3600, and 3800 series routers.
• Responsible for planning… Show more
• Responsible for planning and execution of assigned Authorized Service Interruptions and Network Infrastructure Changes over the local area network covering Camp Leatherneck and Camp Bastion. Including new equipment.
• Operated in Tier 3 IT support role, providing technical support to Tier 2 and below, coverage extending over 1200 network devices across three enterprise campus level networks. Show less

Camp Leatherneck, Helmand Provice, Afghanistan

Supporting the Marine Regional Command (Southwest), 1st and 2nd Marine Expeditionary Force (MEF) VIP staff and all subordinate units on Camp Leatherneck and Camp Bastion. IT Help Desk / technical support for over 10,000+ users and computers in a DoD domain environment. Active Directory and Microsoft Server 2003/2008 administration including users &.

Camp Leatherneck, Helmand Provice, Afghanistan

IT Helpdesk / Desk-side technical support (T2,T3) for over 6,000 users and computers in a DoD domain environment. Support for Marine Regional Command (Southwest), 1st and 2nd Marine Expeditionary Force VIP staff and all subordinate units on Camp Leatherneck / Camp Bastion. Microsoft Server 2003/2008 administration including Active Directory, Microsoft.

Georgia, Iraq, Afghanistan

Computer Helpdesk / Desk Side Technical Support for over 500 users and 200 client machines. Installation and maintenance of peripherals.Leader of Rapid Satellite Deployment / Rapid Network Emplacement, Satellite Transportable Terminal (STT) and Command Post Node (CPN) 3-Man Team. Trained STT/CPN Team through various exercises including basic network setup.

Network Fundamentals

Cisco Ccna Dual Certification Boot Camp

Education record

Education record

Education record

Education record