Jessiah C. Email & Phone Number

Represent company’s RPA development expertise in winning of new business along with sales department.Architect on Robotic Process Automation projects utilizing various RPA technologies such as UiPath, PowerAutomate,including open-source solutions such as RoboCorp, OpenRPA.Coordinate with senior leadership across organization and stimulate overall resource allocation as best fits businessobjectives.Coordinate automation efforts with other business units within the… Show more Represent company’s RPA development expertise in winning of new business along with sales department.Architect on Robotic Process Automation projects utilizing various RPA technologies such as UiPath, PowerAutomate,including open-source solutions such as RoboCorp, OpenRPA.Coordinate with senior leadership across organization and stimulate overall resource allocation as best fits businessobjectives.Coordinate automation efforts with other business units within the organization to develop RPA deployment strategies.Forecast, plan, research and select new technologies enabling company to attain business goals based on technical andfinancial merits.Provide technical consultation to marketing teams for promoting business development.Provide advanced RPA / automation training to public/federal training partners Show less

Assessed automation opportunities from a technical perspective and design enterprise-grade solutions that are efficient, scalable and maintainable.When business requirements extend beyond UiPath out of the box capabilities, investigated extensions through UiPath Libraries and tangential technologies: OCR, scripting, APIs, etc.Defined To-Be state, create and maintain the Solution Design Document (SDD) throughout the project lifecycle.Provided continuous leadership on best practices… Show more Assessed automation opportunities from a technical perspective and design enterprise-grade solutions that are efficient, scalable and maintainable.When business requirements extend beyond UiPath out of the box capabilities, investigated extensions through UiPath Libraries and tangential technologies: OCR, scripting, APIs, etc.Defined To-Be state, create and maintain the Solution Design Document (SDD) throughout the project lifecycle.Provided continuous leadership on best practices to RPA developersGuided developers on configuring new RPA processes and objects using design principles that are efficient, well structured, maintainable and easy to understand using UiPath.Supported UAT and deployments to production and between environments.Provided support to review of test plans and scenarios for the pre-UAT phases.Performed code review for developers based on coding standards.Managed communication between Business Analyst, Project Management Team, Product Owners, and Developers to ensure quality of implementation. Show less

Performed functions as Sr. RPA Developer, Lead Developer, Technical Trainer using UiPathCreated RPA solutions for clients using various RPA tools such as UiPath RPA, UiPath Document Understanding, and Hyperscience Data Automation PlatformLed training on UiPath products such as Studio, and their citizen developer platform Studio-X.Coached and mentored other RPA developers and interns. Performed peer code-reviews to ensure adherence to RPA best practices.

Performed functions as Technical Project Manger, Software Implementation Engineer, and Technical Trainer for 1Desk software platform. Liason between clients, software support, and development teams. Tracking and manging of bug reports, hotfixes, and new features.Training clients and internal teams in configuration of automation software, automation development, and best practices.Creating and implementing automated solutions and processes for clients.Creating tools for internal… Show more Performed functions as Technical Project Manger, Software Implementation Engineer, and Technical Trainer for 1Desk software platform. Liason between clients, software support, and development teams. Tracking and manging of bug reports, hotfixes, and new features.Training clients and internal teams in configuration of automation software, automation development, and best practices.Creating and implementing automated solutions and processes for clients.Creating tools for internal team process optimization. Show less

Greater New York City Area

Managed team client and duty assignments using agile methodology in an Automation / Infrastructure Management DevOps environment.Operated as Solutions Architect for automated solutions for new and existing clients, identifying opportunities for new automations and enhancement/optimization of current automations. Worked with IPsoft Research and Development on testing new software and submitting bug reports and feature requests to back end developers. Delivered… Show more Managed team client and duty assignments using agile methodology in an Automation / Infrastructure Management DevOps environment.Operated as Solutions Architect for automated solutions for new and existing clients, identifying opportunities for new automations and enhancement/optimization of current automations. Worked with IPsoft Research and Development on testing new software and submitting bug reports and feature requests to back end developers. Delivered demonstrations of IPsoft automations to clients in pre-sales for IPsoft Sales team. Managed client automation factory / pipeline projects to ensure timely deployment of automation deliveries both with internal teams and client development teams as well. Created reporting for clients and client relationship managers to identify opportunities for automation in current environment as well as working with technical teams. Built relationships with team members, identifying strengths and weaknesses, implemented training solutions for team members to increase their skills in areas they wanted professional growth. Show less

Greater New York City Area

• Primary responsibility to review automations developed and submitted by other IPsoft engineers to ensure quality and compliance with IPsoft's automation design guide and best practices.• Developed and published global training and development program for IPsoft’s IPautomata software. Lead instructor for global automation training team.• Instructor for IPsoft’s cognitive service agent platform Amelia; training both clients and internal engineers on the AI foundations and operations as… Show more • Primary responsibility to review automations developed and submitted by other IPsoft engineers to ensure quality and compliance with IPsoft's automation design guide and best practices.• Developed and published global training and development program for IPsoft’s IPautomata software. Lead instructor for global automation training team.• Instructor for IPsoft’s cognitive service agent platform Amelia; training both clients and internal engineers on the AI foundations and operations as well as AI Humanization and ITSM integrations with automation.• Enhanced and standardized compliance documentation, using data from reviews and internal feedback channels to develop procedures to eliminate possible failures and increase productivity. • Mentored IPsoft's automation engineers in the planning, design, and optimization of automations as well as compliance standards.• Developed internal tools, QA automations, and virtual engineers using MySQL, Java, JS, and internal automation platform. Show less

New York City

• Network Automation Development, lead team in developing automations tailored to specific client needs for diagnosing and resolving network issues. Performed detailed analysis on automation client trends for improvements.• Supported shared NOC, supported over 100 unique clients network operations.• Responsible for configuration and maintenance of all supporting network technologies across all clients including Cisco, F5, Riverbed, Checkpoint, Juniper. Hands on experience with… Show more • Network Automation Development, lead team in developing automations tailored to specific client needs for diagnosing and resolving network issues. Performed detailed analysis on automation client trends for improvements.• Supported shared NOC, supported over 100 unique clients network operations.• Responsible for configuration and maintenance of all supporting network technologies across all clients including Cisco, F5, Riverbed, Checkpoint, Juniper. Hands on experience with Cisco internetworks, routing and switching and related protocols, BGP, OSPF, MPLS, LAN/WAN. Security, firewalls, load balancers and wireless implementation.• Technical Lead on multiple accounts; responsible for maintenance of standard operating procedures, client training materials, network documentation and process improvement plans. Primary liaison for assigned client's internal support to IPsoft NetOps.• Technical trainer for all new hires in shared platform, developed and implemented training plan and strategies for networking department. Trained and mentored junior network engineers in IPsoft's various platforms in addition to standard network operations. Show less

Camp Leatherneck, Helmand Province, Afghanistan

• Supporting the 9th Communication Battalion, Data Platoon, LAN section: Performed all tasks associated with a Level 2 Network Administrator including L2 L3 switching, routing, network monitoring, and troubleshooting, specializing in EIRGP, GRE Tunneling, military equipment network integration, and LAN maintenance.• Installation, configuration, optimization of Cisco 3550, 3750, 4500, and 6500 series switches, Cisco 2800, 3600, and 3800 series routers. • Responsible for planning… Show more • Supporting the 9th Communication Battalion, Data Platoon, LAN section: Performed all tasks associated with a Level 2 Network Administrator including L2 L3 switching, routing, network monitoring, and troubleshooting, specializing in EIRGP, GRE Tunneling, military equipment network integration, and LAN maintenance.• Installation, configuration, optimization of Cisco 3550, 3750, 4500, and 6500 series switches, Cisco 2800, 3600, and 3800 series routers. • Responsible for planning and execution of assigned Authorized Service Interruptions and Network Infrastructure Changes over the local area network covering Camp Leatherneck and Camp Bastion. Including new equipment installation, maintenance of network topology mappings and maintaining Solarwinds Orion suite.• Operated in Tier 3 IT support role, providing technical support to Tier 2 and below, coverage extending over 1200 network devices across three enterprise campus level networks. Show less

Camp Leatherneck, Helmand Provice, Afghanistan

Supporting the Marine Regional Command (Southwest), 1st and 2nd Marine Expeditionary Force (MEF) VIP staff and all subordinate units on Camp Leatherneck and Camp Bastion. IT Help Desk / technical support for over 10,000+ users and computers in a DoD domain environment. Active Directory and Microsoft Server 2003/2008 administration including users & computers, domain controllers, file and print servers. Installation and maintenance of various peripherals including projectors, printers/plotters,… Show more Supporting the Marine Regional Command (Southwest), 1st and 2nd Marine Expeditionary Force (MEF) VIP staff and all subordinate units on Camp Leatherneck and Camp Bastion. IT Help Desk / technical support for over 10,000+ users and computers in a DoD domain environment. Active Directory and Microsoft Server 2003/2008 administration including users & computers, domain controllers, file and print servers. Installation and maintenance of various peripherals including projectors, printers/plotters, digital senders/scanners, fax machines, stand-alone file servers, uninterruptable power supplies, and smart card security emplacements Show less

Camp Leatherneck, Helmand Provice, Afghanistan

IT Helpdesk / Desk-side technical support (T2,T3) for over 6,000 users and computers in a DoD domain environment. Support for Marine Regional Command (Southwest), 1st and 2nd Marine Expeditionary Force VIP staff and all subordinate units on Camp Leatherneck / Camp Bastion. Microsoft Server 2003/2008 administration including Active Directory, Microsoft Exchange Server, File and Print Server. Installation and maintenance of various peripherals including projectors, printers/plotters, digital… Show more IT Helpdesk / Desk-side technical support (T2,T3) for over 6,000 users and computers in a DoD domain environment. Support for Marine Regional Command (Southwest), 1st and 2nd Marine Expeditionary Force VIP staff and all subordinate units on Camp Leatherneck / Camp Bastion. Microsoft Server 2003/2008 administration including Active Directory, Microsoft Exchange Server, File and Print Server. Installation and maintenance of various peripherals including projectors, printers/plotters, digital senders/scanners, fax machines, stand-alone file servers, uninterrupted power supplies (UPS) and smart card security emplacements. Show less

Georgia, Iraq, Afghanistan

Computer Helpdesk / Desk Side Technical Support for over 500 users and 200 client machines. Installation and maintenance of peripherals.Leader of Rapid Satellite Deployment / Rapid Network Emplacement, Satellite Transportable Terminal (STT) and Command Post Node (CPN) 3-Man Team. Trained STT/CPN Team through various exercises including basic network setup and monitoring, troubleshooting, satellite acquisition techniques, and rapid deployment of systems. Installation and… Show more Computer Helpdesk / Desk Side Technical Support for over 500 users and 200 client machines. Installation and maintenance of peripherals.Leader of Rapid Satellite Deployment / Rapid Network Emplacement, Satellite Transportable Terminal (STT) and Command Post Node (CPN) 3-Man Team. Trained STT/CPN Team through various exercises including basic network setup and monitoring, troubleshooting, satellite acquisition techniques, and rapid deployment of systems. Installation and maintenance of Cisco 2600, 2800, 2900 Series routers and 2600, 3700 Series switches. Operated Cisco Telephony services including Call Manager, Call Manager Express, and Cisco VoIP Phones.LAN, WAN, SOHO and Wi-Fi network installation. Network Administration using tools such as SNMPc and SolarWinds. Maintenance and Installation of Multi-Point and Point-to-Point wireless communication systems, both Wi-Fi and microwave. Show less

Network Fundamentals

Cisco Ccna Dual Certification Boot Camp

Education record

Education record

Education record

Education record