Jessica Nylund Email & Phone Number

Stockholm, Sverige

Stockholm, Stockholm, Sverige

Bespoke Scandinavian and Ethical Fine Jewelry at https://www.jessicanylund.com/

Stockholm, Sverige

Part-time job during my goldsmith studies/apprenticeship, working mainly in the Qasa and Blocket Bostad chat support through Zendesk and Intercom.At Qasa we are running smart marketplaces for long term housing rentals, where we, among other things, assist with finding the right tenant, managing contracts, payments and everything that can feel difficult when renting. In this role I'm experienced in assisting with matters ranging from everything between rental leases, deposits, insurance and evictions, to navigating the site, as well as general questions about our service.In Sweden, we are the largest rental marketplace with more than 5+ million home applications made, 100,000+ homes listed and $100+ million transaction GMV annually. Since 2019 Qasa is part of the Schibsted Group, also powering the other Schibsted rental marketplaces, including Blocket Bostad.

Stockholm, Sverige

As Director of the Customer Success & Insights team at Tictail I was in charge of driving usage and adoption, as well as customer satisfaction and success, amongst the merchants on Tictail. Making sure that customers took full advantages of and better utilize all features and services that Tictail offers by identifying key interactions with the product. Being the customer advocate and driving customer satisfaction by setting targets and objectives based on user input data, and making sure it permeated the entire organization. I was fully in charge of the team’s roadmap, health and budgeting, as well as growth and hiring. (Tictail has since been acquired by Shopify)

Stockholm, Sverige

Stockholm, Sverige

I always have the customer experience top of mind.As part of the Customer Success & Insights team I'm in charge of driving usage and adoption, as well as customer satisfaction and success, amongst the merchants on Tictail. Making sure that customers take full advantages of and better utilize all features and services that Tictail offers by identifying key interactions with the product. Being the customer advocate and driving customer satisfaction by setting targets and objectives based on user input data, and making sure it is permeating the entire organization. My individual responsibility lies within planning and setting up automated email strategies, such as the on-boarding, with focus on customer success and education, as well as customer retention and adoption. Supporting users by creating and maintaining our help center as well as answering user questions and thoughts about Tictail.Areas of responsibilities:CSM- Communication strategies and implementation- Community support forums- Social media management- Help center content creation and maintenance- Supporting the 125.000 online shops in the Tictail community

English to Swedish translator for GANT, Haglöfs and Filippa K (amongst others) and their online ads copy.

Stockholm, Sverige

Fleur de Santé is a cosmetics company developing and producing their own natural beauty products since 1980. After an internship of three months I was recruited as the CRM Manager, to be part of the transition from mail order company to e-commerce. My role as the CRM Manager consisted of working with customer relations management through email marketing using the platform Bronto on a daily basis. In the campaign creation process I worked with idea generation, copy writing, briefing designers, translation and implementation as well as post campaign analysis.I was also working with our social media in partnership with Social Annex, as well as being involved in the e-commerce store management in Magento.

Stockholm, Sverige

Butterick's is one of Sweden's oldest retailing concerns, and is still today leading within retail of party articles, masquerade costumes and make-up. My role as a salesperson includes not only selling of these articles, but also gives room for the creative mind in giving advice on how to create the perfect outfit for each customer, demonstrating how to do make-up etc., making sure they get a good experience. I also get to handle the renting service of costumes, writing contracts and handle customer relations.

Ecommerce Business

Hyper Island in a nutshell: http://vimeo.com/15627033 A one year long full-time program that aims to fuel the student’s entrepreneurial.

Goldsmith Apprentice

Goldsmith apprenticeship at Hargreaves Stockholm (1 year) and BD Juvelateljé (1 year) through Hantverksakademin. After my graduation I.

Silversmithing & Jewelry Design

Various tasks with a focus on artisanal techniques in silversmithing and goldsmithing, as well as the artistic process.

Graphic Design & Advertising

Graphic Design

Travelling the world while doing distance studies, I am studying several graphic design related courses on full time. List below: Vector.

Media Technology

• Interactive media • Graphic design • Online publication • Dynamic webpages • Sound and motion picture • Media technological research

Photography And Image Processing

• Theoretical and practical photography • Image editing • Photo analysis

Japanese Conversation I

Continued Japanese studies in Tokyo, Japan: • 14 week full-time conversation course in Japanese • Certificate upon successful completion

Japanese I

• Grammar • Writing • Language proficiency