As the Projects and Account Executive, I played a key role in working with the business development, partnership stakeholder relations area and marketing teams. To respond to new business opportunities to support the business diversification strategy for VETASSESS as a whole.

My role centered around managing and creating priorities for the customer engagement team:• Analyse and report customer product usage statistics to create targeted campaigns.• Proactively engage with Users to accelerate product feature uptake and adoption. • Managed key account customers in a strategic focused manner.• Resolve escalated customer problems to maintain customer focused environment. • Onboard new customers to fully utilise product features and business adoption.• Lead continual processes improvement.• Managed internal and external communication.• Facilitated and assisted with training requirements.• Resolve customer queries through support tickets. 100% satisfaction rating.• Reviewed and created large body of resources for new Help Centre.

Marketing and facilitation of workshops of new program to VET in Victoria. Awarded the companies highest ranking for facilitation.Facilitated over 1000 workshops.