My position at Bewleys tea and coffee is to manage the Fleet which contains 150 vehicles of all different cars and vans, as a company we have 4 different depots across the country all the vehicles will have one of these as its base. I have also started to work within the quality department dealing with customer complaints following the company procedure to ensure it is followed and carried out correctly.Other responsibilities with managing the Fleet; • Keeping up to date with… Show more My position at Bewleys tea and coffee is to manage the Fleet which contains 150 vehicles of all different cars and vans, as a company we have 4 different depots across the country all the vehicles will have one of these as its base. I have also started to work within the quality department dealing with customer complaints following the company procedure to ensure it is followed and carried out correctly.Other responsibilities with managing the Fleet; • Keeping up to date with my spread sheet on who is driving what vehicle• Answering any queries from drivers regarding Mot’s, servicing and any other issues• Reviewing Quartix our tracking device analysing drivers speed report, driver’s styles.• Keeping Quartix up to date with who is driving what• Ordering new vehicles • Receiving invoices making sure they are correct have them signed off• Looking at fuel reports • Ordering fuel cards• Ensuring vehicles are on the Congestion London and Dart charge • Dealing with accidents and reports• Dealing with insurance company’s regarding accidents• Ensuring all new vehicles are added to the insurance Show less

Peros - A Coffee companyService assistant in the Engineering departmentMy position in Peros was in the Engineering department as a service assistant, I spoke to customers daily regarding the issues and breakdowns they have with their coffee machines, if I was unable to diagnose the issue over the phone for the customer I would arrange for an engineer to attend site. As a company we use CRM & Sage which keeps all the data on for our customers, this helps us find our customers and… Show more Peros - A Coffee companyService assistant in the Engineering departmentMy position in Peros was in the Engineering department as a service assistant, I spoke to customers daily regarding the issues and breakdowns they have with their coffee machines, if I was unable to diagnose the issue over the phone for the customer I would arrange for an engineer to attend site. As a company we use CRM & Sage which keeps all the data on for our customers, this helps us find our customers and their coffee machines promptly when on the phone. I also have six engineers which I speak to daily regarding any issues they have whilst on the road.. Other responsibilities within the role include: * E-mailing and allocating the engineers jobs * Closing down the engineers jobs they attended the previous day * Ordering parts with the parts manager * Quoting and invoicing customers * Updating the KPI sheet with my engineers job * Training new members of staff * Supporting a senior member of staff Show less

Dorothy Perkins And BurtonsI started out working in Dorothy Perkins as a Saturday girl. I worked my way up the three competency levels, standard, advanced and top level, until I became a Deputy Manager. My main responsibility was to help the store be profitable; I did this by looking at branch revenue reports analysing controllable and non-controllable costs creating action plans when needed.On a day to day basis I managed a team to ensure all tasks and targets were completed. As a… Show more Dorothy Perkins And BurtonsI started out working in Dorothy Perkins as a Saturday girl. I worked my way up the three competency levels, standard, advanced and top level, until I became a Deputy Manager. My main responsibility was to help the store be profitable; I did this by looking at branch revenue reports analysing controllable and non-controllable costs creating action plans when needed.On a day to day basis I managed a team to ensure all tasks and targets were completed. As a company we are very passionate about our key performance indicators these include selling MasterCard’s to their customers, collecting e-mails, telling customers about the website and asking their customers to go online and give the store feedback on their customer service, these were all ways to encourage their customers to keep shopping with Dorothy Perkins and Burtons. Other responsibilities within this role included: * Taking part in daily area conference calls and communicating through emails. * Creating weekly staff rotas and completing payroll. * Going through and completing the companies Store Self Assessment to ensure all the companies procedures are being followed correctly. * Interviewing candidates when staff is needed in store * Working independently in the office to write up the upcoming weeks of figures and to look at the previous week’s figures by looking at our BS3’s, which includes figures from each department looking at their percentages and mixes to see which areas are meeting their targets and also looking at our best sellers from this I am able to make commercial decisions in the store. These reports also help us to know what stock is over spaced and which departments we need more replen of so we are then able to contact distribution to discuss stock issues within store * Ensuring all staff members personnel files are up to date, this includes making sure everyone has done their health and safety and fire safety training packs Show less