Jess Babbage Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

Adelaide, Australia

• Provide a customer focused approach to all customer activities and show a genuine affinity to the customer situation and needs
• Be a clear and concise communicator who ensures customer needs are understood and the right information is gathered from the customer
• Act as an interface between the customer and other business units to respond to enquiries or problem solve issues as they arise
• Maintain the required knowledge of WFI’s suite of product offerings encompassing product features, benefits, inclusions and exclusions
• Identify the right product options to meet the customer needs
• Clearly explain to customers how they can lodge a claim on their WFI policy

Adelaide, Australia

• Assist the Distribution Manager in the development & implementation of the team's strategy
• Drive and co-ordinate the completion of Area Manager business plans and strategic initiatives
• Assist the team in meeting KPI's
• Support & co-ordinate regional events
• Represent the WFI brand at partner events
• Provide insight of the team’s performance through development and management of the KPI dashboards and other reports as required

Adelaide, Australia

• Manage end-to-end claims in accordance with CGU guidelines to meet customer expectations and service level targets
• Answer telephone calls in a friendly and positive manner
• Liaise with all relevant parties to provide regular updates on the progress of claims
• Maintain customer relationships through building rapport
• Support the CGU claims lodgement process by performing coverage evaluations, basic investigatory tasks and by gathering and documenting relevant information
• Coach and train new employees through their probation/training period

Adelaide, Australia

• This role was a 4-month secondment period. Role Responsibilities:
• Review & authorise payments
• Manage supervisor referrals & customer complaints
• Allocation of daily work load
• New starter on boarding/training
• Assist Team Manager with staff coaching and check-ins as required

Adelaide, Australia

• Liaising with customers
• Answering telephone calls in a friendly and positive manner
• Maintaining customer relationships though building rapport
• Adding value to a customer’s policy through up-selling and cross-selling
• Processing applications for manual policies
• Quoting and selling new insurance products and services

Bachelor Of Arts - Ba, Communication And Media Management

Education record