Jess Babbage Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, Australia

• Provide a customer focused approach to all customer activities and show a genuine affinity to the customer situation and needs• Be a clear and concise communicator who ensures customer needs are understood and the right information is gathered from the customer• Act as an interface between the customer and other business units to respond to enquiries or problem solve issues as they arise• Maintain the required knowledge of WFI’s suite of product offerings encompassing product features, benefits, inclusions and exclusions• Identify the right product options to meet the customer needs• Clearly explain to customers how they can lodge a claim on their WFI policy• Proactively manage a portfolio of WFI customers through the application of disciplined underwriting • Undertake renewal review activity tasks, including reviewing loss history to set or recommend future terms in accordance with your delegated authority• Apply underwriting procedures and rating principles to validate risks to be insured or reviewed to ensure underwriting criteria is met• Manage time effectively to ensure delivery timeframes are met• Align daily workloads and activities to reflect business priorities• Achieve desired performance objectives for Written Premium, Net Incurred Loss Ratio, New Business and Renewal metrics• Achieve sustainable profitable growth to the business

Adelaide, Australia

• Assist the Distribution Manager in the development & implementation of the team's strategy• Drive and co-ordinate the completion of Area Manager business plans and strategic initiatives• Assist the team in meeting KPI's • Support & co-ordinate regional events • Represent the WFI brand at partner events • Provide insight of the team’s performance through development and management of the KPI dashboards and other reports as required• Expense management/budgeting• Relationship management with association partners • Monthly policy auditing to ensure Area Managers are operating within their delegated authorities • Regularly monitoring and ensuring compliance is adhered to within the team & incidents/hazards are lodged within 24 hours• Assisting Distribution Manager in running regular team sales meetings

Adelaide, Australia

• Manage end-to-end claims in accordance with CGU guidelines to meet customer expectations and service level targets• Answer telephone calls in a friendly and positive manner • Liaise with all relevant parties to provide regular updates on the progress of claims• Maintain customer relationships through building rapport• Support the CGU claims lodgement process by performing coverage evaluations, basic investigatory tasks and by gathering and documenting relevant information• Coach and train new employees through their probation/training period

Adelaide, Australia

This role was a 4-month secondment period. Role Responsibilities: • Review & authorise payments • Manage supervisor referrals & customer complaints • Allocation of daily work load • New starter on boarding/training • Assist Team Manager with staff coaching and check-ins as required• Act as Team Manager in Team Manager’s absence

Adelaide, Australia

• Liaising with customers• Answering telephone calls in a friendly and positive manner • Maintaining customer relationships though building rapport• Adding value to a customer’s policy through up-selling and cross-selling• Processing applications for manual policies• Quoting and selling new insurance products and services• Aiming to meet targets – both individual and team-based• Coaching and training new employees through their probation/training period

Bachelor Of Arts - Ba, Communication And Media Management

Education record