Jessica Begg Email and Phone Number

Monitor multiple lockbox locations to ensure all processes are running smoothly.Complete deposit cuts on time, including any special requests.Ensure customer receives correct files in a timely manner. Research and resolve any errors in transmission files.Refer to procedures to ensure tasks are being performed in compliance with guidelines.Capture and organize meeting notes for team meetings and distribute them as appropriate.Communicate with various business lines in a clear and concise manner through Teams chats and email.Maintain accurate record of daily volumes and incident reporting.Assist in training new team members by sharing expertise, including personal notes and procedures.Created a spreadsheet to optimally track daily assignments.Participated in the testing and launch of the RFBMO Cut Extension and Early Cut tool.

Move work quickly and efficiently using FIFO to ensure deadlines are met. Assign tasks to processors as needed to ensure work is completed on time. Coach processors on their errors and report consistent errors to management. Work as a team to design and implement process improvements. Assist in training processors on new tasks and answer any questions. Facilitate new ways to reduce errors in processors’ work. Respond to customer service requests in a timely manner and communicate questions and concerns. Facilitate daily work coordinator stand-ups.Rotate with other coordinators to lead bi-weekly meetings with shareholders to ensure the department is running smoothly.Work as a team with other work flow coordinators to verify cash handling and mail-out procedures are done correctly. Work with training team to ensure reference materials are up-to-date and accurate. Assist in troubleshooting problems as needed.

Worked in multiple processing areas as needed. Followed complex sorting and filing guidelines to process work for different customer accounts. Assisted in the training of fellow employees in various roles. Quality reviewed fellow processors’ work to ensure accuracy, especially during peak times. Assisted work flow coordinators with returns, doc shred and other tasks when necessary. Demonstrated FIFO workflow. Worked as a team to ensure goals are met during strict deadlines.

Schedule and announce the annual board meeting. Prepare the meeting agenda and keep meeting minutes. Propose motions and vote on them during meetings. Maintain a presence in virtual discussions throughout the year. Facilitate discussions both in person and via email in the Working Group and the Executive Committee. Make decisions about the future of the corporation as part of the Executive Committee. Work with the Nominating Committee to maintain board positions.

Created a schedule for the work week. Worked with business owner to organize tasks. Assisted in creating long-term systems to streamline business flow and organization. Researched optimal solutions for business needs.

Worked as part of management team to ensure the theater ran smoothly. Managed staffing levels within business needs and corporate payroll guidelines. Maintained customer satisfaction while also completing management duties. Maintained open lines of communication between staff and other members of management both verbally and in written format. Problem solved issues, whether that be with projectors or guest satisfaction. Created weekly schedule. Ran special screenings with up to three hundred people in attendance, and ensured regular business was not interrupted. Ensured all administrative tasks were completed throughout the day without impacting my ability to create positive interactions with guests.