Jessica Beiser Email & Phone Number

Washington, Dc, Us

Maryland, United States

• Train and manage Head Coaches in studio operations, administrative tasks, Mindbody Online SaaS CRM, sales, and performance evaluations• Analyze reports and KPIs to guide adjustments to the monthly sales strategy and class schedule • Close membership sales with prospective clients by customizing their experience and overcoming objections• Build relationships and promote retention with regular email, phone calls, and social media outreach• Address member feedback and concerns by listening with empathy and providing solutions to ensure quality customer service• Assess brand compliance and identify growth opportunities for over 14 studios on a quarterly basis• Reinforce brand standards and consistency with constant communications, monthly meetings & performance evaluations• Motivate and coach participants with encouragement, goal-setting, and education throughout the workout• Deliver over 2500 science-backed workouts for up to 42 participants per class

Silver Spring, Md

• Recruited, interviewed, and hired new group fitness instructors for a government work-site fitness center• Evaluated instructors and provided constructive feedback regularly to improve instructor performance and member experience• Analyzed Group Exercise attendance statistics monthly and adjusted schedules as needed• Implemented participation-based programming to boost attendance during low season (summer and holidays)

Silver Spring, Md

• Collaborated in a 3-person team to provide a comprehensive wellness program for a government work-site• Delivered the highest level of customer service to over 700 fitness center members• Oversaw accurate file processing and record keeping for all new, inactive, and expired members• Organized, promoted, and executed a wide range of health programming including incentive challenges, sports leagues, health fairs, 5K races, and lunchtime seminars• Crafted safe, effective personalized exercise programs while working with personal training clients• Designed and taught wide variety of fitness classes including Cycle, Body Sculpt, Sports Conditioning, HIIT• Maintained and updated fitness center website using WordPress

Gainesville, Florida Area

Washington, Dc

Lake Como, Pennsylvania

Washington, D.C.

Bethany Beach, Delaware

High View, West Virginia

Bachelor’S Degree, Applied Physiology And Kinesiology

High School