Jessica Benjamin Email & Phone Number

London, England, United Kingdom

• Created, implemented and launched an eLearning portal to support the training of staff, customers and Partners. I wrote the eLearning scripts, recorded the videos and voice over in a media studio. Recorded the keystrokes and imagery of the system using Camtasia. Reviewed and signed off eLearning videos with marketing. • Implemented and launched a new TMS (Training management system) to manage customer training and support the PMO (Project Management Office).• Trained adult learners in classes, workshops and remotely• Taught practical lessons in ERP processes such as Trade counter, sales ordering, accountingfunctions, reports, and dashboards• Taught technical concepts of the software such as Dev express syntax• Created Staff and customer trackers to log, attendance, and participation• Created and maintained a training dataset to support the delivery of practical learning• Used Teams, Go to Webinar and Gameinar to train new employees, customers and provide onboarding• Created effective training course objectives• Constantly kept myself upskilled and up to date with a fast moving product

Hemel Hempstead, United Kingdom

- Delivered training of ERP software to customers- Implemented ERP software- Delivered customer training onsite- Created bespoke training sessions to support customer ERP implementations

London, United Kingdom

I train both Accountants and SMEs in online advertising, marketing and bookkeeping software. During my time at BCSG I have had the opportunity to get involved in writing a training course for a business that supports accountants helping their SME clients seeking finance. This is a great achievement to be involved in such a big project so early on in my training career and has allowed me to stretch my existing training skills. After being involved in the writing of the material I was then asked to deliver the course in Birmingham, Manchester and London.My role currently includes - Having strong communications skills- Ability to train, coach and motivate individuals.- Writing training courses- Ability to develop and build good working relationships with key stakeholders.- Self motivation, able to use own initiative and work to time pressure- Good organisational and time management skills- Having strong day to day commercial awareness- Being confident and authoritative - Strong problem solving skills- Positive attitude to change

Aylesbury, London, Peterborough, Northern Ireland, Liverpool

- Train new to role induction training – training attitudes and business values as well as banking software. I.e. customer service training, telephony, complaints procedure, values - Train existing colleagues on systems, procedures and processes as well as soft skills training- - Train existing staff on new projects and processes.- Visit branch's and offer support to new to role colleagues and existing staff and provide development feedback.