Jessica Biggins Email & Phone Number

Johannesburg Metropolitan Area

• Manage a small team of 4, providing mentorship, fostering personal development, and achieving team goals
• Implemented an improved way of work, which improved team efficiency and productivity in day-to-day operations
• Facilitate open communication and resolving conflicts, promoting collaboration between cross-functional teams
• Lead change initiatives in collaboration with other teams to drive cost-effective and accurate management of withholding tax documents

City Of Johannesburg, Gauteng, South Africa

• Develop and strengthen professional relationships with business clients and custodian banks
• Effectively manage a portfolio of 50+ clients, which includes the development and implementation of strategic account plans, identifying opportunities for account growth, and ensuring that clients are happy with the.
• Understand the complexities of fund structures and taxation laws in various European countries to calculate cost analyses and advise clients around the viability of pursuing withholding tax reclaims
• Request cost-effective and accurate confidential documents to enable withholding tax reclaims
• Collaborate with cross-functional teams, such as product development, research and sales teams to improve customer experience and expand tax reclaim offerings

• Provided administrative support to the client service team, assuring smooth operations and client satisfaction
• Identified process inefficiencies and implemented improved procedures, greatly improving operational effectiveness of the support role
• Created reports and dashboards to measure and improve operational efficiencies
• Created training manual for branch support executives, which has since been adopted as the groundwork for further development of the role
• Provided in-personal training to team members on operational procedures

• Prepared shipping and customs documentation with a high degree of accuracy
• Provided cross-checking quality assurance for delivery documents
• Took ownership of vehicle tracking, registration and overtime administration for warehouse delivery team
• Supported logistics team with general administrative tasks

Johannesburg Area, South Africa

• Greet and welcome clients and visitors, and created a positive first impression of the company
• Answered incoming phone calls and mail, efficiently dealt with enquiries and directing calls/mail to the appropriate departments
• Maintained a physical and digital filing system, and implemented a more efficient filing process
• Provided general assistance to staff, including tasks such as sheduling of appointments and rewriting translated documents to improve fidelity

Bachelor Of Science - Bs, Biochemistry

Higher National Diploma, Chemical Engineering