Oversee and direct the activities of a coffee shop. Direct the entire coffee shop operation, which includes supervising all employees, ensuring the shop meets quality and food service regulatory requirements, and making sure customers are provided with exceptional service.

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.

Build customer confidence of customers by making the store experience interactive, engaging and reassuring.Maximize customer experience by "solving the whole problem" (as opposed to pushing products). Maintain the visual appeal of the store. Make the most effective use of store displays and interactive devices for each customer.Keep abreast of rapidly evolving technology. Develop positive customer relationships.

Assist the GM and Executive Management team in executing all aspects of assigned restaurant operations.Manage entire operation of restaurant. Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service. Respond to customer complaints, take prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained. Accurately complete designated duties such as inventory control, ordering of products, cash control. Hire, train, and manage hourly employees.