Jessica Hermanns Geb. Birth Email and Phone Number
Jessica Hermanns Geb. Birth work email
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Jessica Hermanns Geb. Birth personal email
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"Walk in stupid every morning" Kundenservice Digital - meine Leidenschaft! Verbunden mit digitalen Sales Angeboten & KI ... unschlagbar :) Erfahrungen in assisted & Digital sowie strategisch & operativ! Agile oder klassische Führung / Projektsteuerung! Transformationen in all seinen Facetten - technologisch, organisatorisch, menschlich! Parallel bin ich selbständig als Lagree & Barre Trainerin! Aktive Mentorin bei SpeedupBuddy, um junge Menschen in ihrer beruflichen Laufbahn zu unterstützen und Wegbegleiter und - bereiter zu sein! Ich liebe, was ich tue! Arbeite unheimlich gerne mit verschiedenen Menschen & Teams und motiviere und befähige gerne für ein gemeinsames Ziel!
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Head Of Growth Digital ServiceSignal Iduna Gruppe Dec 2023 - PresentHamburg, De- Drive the growth of existing digital customers and increase their usage- Develop a sustainable, cross-functional growth strategy- Lead the strategic advancement of digital customer service across the company- Establish new KPI and performance measurement structures- Strategic consulting and development of roadmaps for digital services in app and customer portal- Achieve successful implementation with over 100% increase in usage within 12 months- developing KI strategies & implementation possibilities
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Abteilungsleiterin/Head Of Digital Service|Digital Products|Digital Sales|Digital Performance MgmtVodafone Jun 2022 - Dec 2023London, Gb-leading a great team of 45 people- responsible for the digital service experience of Vodafone Germany- creating new and innovative tools and developing the Digital Service Strategy for Germany- App & Web Development, Web-Flow Optimization, Digital Sales in Service- responsible for the qualitative and content development of the service bot- building a new Inlife & Performance Management for our Digital / Unassisted Services - Spoc for W4W (Women4Women) Network to connect to create impact - Top Talent 2022 -
Abteilungsleiterin / Head Of Digital ServiceVodafone Nov 2020 - Jun 2022London, Gb-leading a great team of 30 people-certified systemic coach- responsible for the digital service experience of Vodafone Germany- creating new and innovative tools and developing the Digital Service Strategy for Germany- App & Web Development, Web-Flow Optimizationresponsible for the qualitative and technical development of the service bot- Spoc for W4W (Women4Women) Network to connect to create impact (just in the process of building a network in my own business area)
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Head Of Digital Service / Clusterlead Digital Care Journeys (Parental Leave Replacement)Vodafone Aug 2019 - Nov 2020London, GbDriving Digital Transformation & Agile MindsetResponsible for unassisted Digital Service CareBuilding End to End Digital Customer Journeys Challenging the Status Quo Leading different agile TeamsFrontend & Backend DevelopmentA/B Testing, Customer Board
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Squadmember Digital Cops (Messaging)Vodafone Oct 2018 - Aug 2019London, Gb
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Group Lead Customer Experience ImprovementVodafone Sep 2016 - Aug 2019London, GbFocus:Digitalization of Customer Journeys / ProcessesEnd-to-End ResponsibilityCustomer CentricityBalance between costs / savings agile Projectmanagement & MindsetLeading a Team of ProjectmanagerEnablement & Implementation of a Contact Management Strategy Insights & Analysis of Customer Data Questioning the status quo in order to provide our customers with the best CX and develop efficiencies for the Business
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Squadmember Digital TelcoVodafone Nov 2017 - Apr 2018London, GbMember of an agile crossfunctional working team to developing a spezific topic in a short period of time
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Project Manager Business Performance Management MobileVodafone Nov 2014 - Sep 2016London, GbProjektleitung Service Academy (bereichsübergreifendes Konzept für ca. 5500 Mitarbeiter aus Vertrieb und Service) Auszeichnung mit Well Done Award (April 2015)(Teil-)Projektleitung RTL Spendenmarathon 2015Verschiedene Deep Dive Analysen sowie Effizienz - und Strukturprojekte zur Verbesserung der internen PerformanceErstellung diverser Präsentationen auf Bereichsleiter und Geschäftsführer Ebene
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Management Trainee Commercial OperationsVodafone Oct 2013 - Nov 2014London, GbTrainee im Bereich Commercial OperationsVerschiedene Projekte in den Bereichen Partnermanagement, Call Center Operations und BeschwerdemanagementCrossfunktionaler Einsatz im Bereich Personalentwicklung mit Schwerpunkt Customer OperationsTeil des Organisationsteams soziales Projektes CampusRun4Chartiy
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Working StudentCatenate Gmbh (Working For Bmw Group) Jun 2013 - Sep 2013Munich, DeAufgaben analog Internship BMW -
Internship Projektmanagement Beschaffung Und Lieferantennetzwerk (Strategischer Einkauf)Catenate Gmbh (Working For Bmw Group) Jan 2013 - Jun 2013Munich, DeProjekt: Innovative ArbeitsweltenVerantwortlich für den iPad Support für 250 Führungskräfte (u.a. Vorstand Einkauf und HR)Projekt: GeovisualisierungSicherung der Supply Chain mit Geo-VisualisierungFachliches Coaching bezogen auf Einsatzmöglichkeiten von Google EarthEigenständige Organisation und Präsentation des Projektes auf dem Supplier Innovation Award 2013
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Internship Business DevelopmentDeloitte Mar 2010 - Apr 2010Worldwide, Oo -
Internship/Working StudentPorsche Zentrum Niederlassung Berlin Gmbh Mar 2009 - Oct 2009
Jessica Hermanns Geb. Birth Skills
Jessica Hermanns Geb. Birth Education Details
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Universität PassauMarketing & Management -
Corvinus University Of BudapestMarketing/ Management
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Universität PassauBusiness Administration And Economics
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Inkonstellation Coaching AkademieSystemischer Coach
Frequently Asked Questions about Jessica Hermanns Geb. Birth
What company does Jessica Hermanns Geb. Birth work for?
Jessica Hermanns Geb. Birth works for Signal Iduna Gruppe
What is Jessica Hermanns Geb. Birth's role at the current company?
Jessica Hermanns Geb. Birth's current role is Head of Growth | Digital Service | AgileWorking | Transformation.
What is Jessica Hermanns Geb. Birth's email address?
Jessica Hermanns Geb. Birth's email address is je****@****ail.com
What schools did Jessica Hermanns Geb. Birth attend?
Jessica Hermanns Geb. Birth attended Universität Passau, Corvinus University Of Budapest, Universität Passau, Inkonstellation Coaching Akademie.
What skills is Jessica Hermanns Geb. Birth known for?
Jessica Hermanns Geb. Birth has skills like Projektmanagement, Unternehmensstrategie, Telekommunikation, Marketingstrategie, Project Management, Microsoft Excel, Marketing, Unternehmensberatung, Telecommunications, Mobile Devices, Mobile Communications, Customer Experience.
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