Jessica Bittner Email and Phone Number

Lead, develop, empower, support, coach, and supervise work activities of the medical, supervisory, and support staff within both the Toledo & Findlay facilities along with conducting overall administrative and fiscal operations as a leader in the provision of Substance Use treatment.Build, develop, & maintain healthy and robust marketing approaches while assuring excellence in community integration and collaboration.Develop, implement and enforce all company policies and procedures, including client and employee rights according to agency, state, federal and accreditation standards.Plan for and administer managerial, operational, fiscal and reporting components of the organization.Develop/ implemente/ lead in the Performance Improvement Plan for client care, staff retention, and staff performance.Ensure that all staff are assigned duties based upon education, experience,  competency and job description.Supervise, develop, inspire, support, encourage, and lead all staff effectively and with DEI awareness/principles, including medical, clinical and administrative.Maintain a system for review and verification of credentials of staff prior to hire and as needed.Ensure that policies for documentation in the client record are adhered to and timely.Ensure the safety and well-being of staff and clients through the development and implementation of policies and procedures addressing health and safety accreditation standards.Conduct ongoing review of clinical supervisor/lead counselor case files to ensure compliance with Federal, State, CARF and facility requirements.Conduct annual performance reviews of the supervisory, medical and support staff.Lead by example in maintenance of individual compliance with trainings and CEU's for program, state and CARF, while also creating accountability for team members with training/CEU compliance.

Lead, develop, empower, support, coach, and supervise the work activities of the payments team, the credentialing team, and the contract management team through planning, directing and coordinating the processes and functions of the departments to ensure department goals are established and met.Relied upon for strong managerial, leadership and business process skills, including critical thinking and the ability to read, interpret and analyze reports.Remain familiar with the concepts, practices and procedures of medical billing requirements and keep up with industry and regulatory changes.Direct, supervise and evaluate work activities of multiple teams, including directing/conducting recruitment, hiring and training of personnel, and establishing work schedules/assignments for staff, according to workforce needs.Maintain communication with leadership on systematic issues or concerns while working closely with direct reporting supervisors, providing leadership to ensure the successful accomplishment of key functions to meet departmental goals.Direct and coordinate tasks through the department supervisors, providing training to supervisors and teams, and meeting regularly to discuss and assist Supervisors in managing staff. Ensure employees are knowledgeable and compliant with all internal policies and procedures, as well as external regulatory requirements.Produce, analyze, and present reports and other performance data, monitor workflow processes and provide a plan of resolution to ensure department productivity goals are met.Determine staffing needs and participate in interviewing, hiring, and oversight of employee training and development.

Conduct/administer fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.Lead, develop, empower, support, coach, and supervise work activities of 45-member registration team across a 24 hour operation--including directing/conducting recruitment, hiring and training of personnel, and establishing work schedules/assignments for staff, according to workforce needs.Maintain excellent communication between system leadership, hospital staff, and department heads by attending leadership meetings and coordinating interdepartmental functioning. Conduct and administer budget maintenance, authorizing expenditures, and coordinating financial reporting.Maintain individual/team/peer/leadership awareness of advances in policy, data processing technology/EHR systems, government regulations, health insurance changes, and financing options. Assist and lead projects with peer managers in improving operations at other locations.Prepare detailed activity reports to inform leadership of departmental updates, services, and quality initiatives. Review and analyze patient experience data and risk management to improve service utilization.Tasked with improving low morale and creating positive culture change upon entry to develop team to reach/exceed quotas and job expectations regarding collections and achieved this goal within 3 mos.

• Provide mental health/chemical dependency counseling services and support to clients, such as individual and group therapy, referrals for resources, community/legal advocacy, conducting intakes--including a needs evaluation, and linkage with ongoing supports.• Direct activities of team of professional clinicians, implement and evaluate staff training programs, while also leading regular staff meetings/training and recruiting/interviewing/hiring staff. Evaluate the work of direct reports to ensure that programs are of appropriate quality and that resources are used effectively.• Represent the organization in relations with governmental and media institutions as well as accrediting and funding boards. Establish and maintain relationships with other agencies and organizations in community to meet community needs. • Research/analyze client/community needs to determine program directions and goals, while also providing determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. • Establish and oversee administrative procedures to meet objectives set by senior leadership. Prepare and maintain records and reports, including client clinical electronic health records, progress, notes, ISPs, treatment curricula, personnel records, and staff training manuals.• Act as consultant to leadership, agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. Speak to community groups to explain and interpret agency purposes, programs, and policies.

• Mental Health Treatment Provider participating in brining vocational rehabilitation to a more effective level of patient care, incorporating healthcare reform changes, encouraging agency adjustment to the Health Home concept of care, and developing/implementing new, more efficient ways of providing services.• Responsible for developing and updating individual service plans, integrated care plans, documentation fulfilling accreditation/agency standards, and fulfilling/exceeding productivity standards in providing billable services.• Assess client readiness for employment/vocational goals and formulate appropriate interventions to assist clients in making progress towards setting and achieving their recovery goals. • Assist clients in identifying interests/skills/aptitudes in exploring vocational options, explaining information on the effects of employment on benefits such as SSI/SSDI, Medicaid, Medicare, etc. and assisting clients in making informed choices.• Evaluate employee/employer match and client’s bio-psycho-social needs to formulate goals in coordination with clients.• Provide support, education, consultation, advocacy, networking, service coordination, community outreach, coaching, mentoring, therapeutic interventions, case management, assessments, comprehensive evaluations, and treatment to clients for enhancement of functioning, symptom management, independence, self-efficacy, and obtaining individual goals.• Coordinate evaluations, assessments, referrals, access to community and formal agencies, linkage to any and all services available internally and externally to assist clients in reaching their goals.• Maintain working professional relationships with community agencies, legal aid resources, courts, government agencies, medical providers, other mental health providers, substance abuse treatment agencies, community support group organizations, and funding sources.

• Facilitator for family education group meetings as required by agency for family members of residential clients. Provide substance abuse information/education/resource information and support to family members in a weekly group meeting.• Facilitate daily scheduled substance abuse treatment group sessions involving accredited programming, as well as maintain documentation, provide case management/individual counseling, maintain progress notes, provide transportation, and attend continuous training for client care and credentialing.• Supervise clients in daily scheduled activities/treatment programming, supervise visits with family members of clients, and also encourage positive family involvement and parenting in facilitated group treatment.

• Case Manager and Receptionist (originally hired to fill in for permanent Workforce Activities Case Manager). Applied Case Manager and Office Assistant duties/supports and trained permanent Case Manager upon her return. • Maintained county information on databases and generated monthly reports for commissioners, Dept. of Economic Development, and other agencies as needed.• Provided workshops for job seekers and WIA training assistance program. Matched job seekers with area employer needs on a continuous basis.• Maintained working professional relationships with local employers, training providers, service providers, county/state/community resource referral sources, and One Stop partners for client assistance and referrals. • Represented agency at meetings and local events such as local trade shows, assisted in training other agency personnel and assisted clients with resource room, core services, and keeping resources current. Provided support, assistance, and feedback to all WIA consumers, partners, contacts and service providers.

• Program Coordinator/Liaison between the Fulton County Child Support Enforcement Agency (CSEA), the Fulton County Courts, and clients referred to the It Takes Two Program by both sources. • Coordinated and helped unemployed/underemployed non-custodial parents (clientele) to achieve goals of obtaining/maintaining employment, increasing awareness of parental rights and responsibilities, and developing/building positive relationships and active involvement in their children’s lives.• Assisted/taught clients to build resumes, cover letters, and interviewing skills, as well as provided transportation/access to resources for job searching.• Aided clients in gaining vocational skills, trade skills, work-related training/certifications, access to mediation hearings, and education of life skills including (parenting skills, anger management, support groups, and financial stability). • Maintained working professional relationships and monthly meetings with the Fulton County CSEA to evaluate client’s progress and service plan goals, attended/testified at child support hearings on program involvement outcomes, and represented my agency in county-wide collaborative committee.