Jessica Blair Email and Phone Number
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My passion is in creating scalable, digital experiences that are in the moment, personalized and enable the right human experiences. Orchestrating an intentional customer journey is key to long-term retention and product expansion.
Bamboohr
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Director, Cx Digital Content And InsightsBamboohr Nov 2024 - PresentDraper, Utah, UsOversee our digital content and insights & research teams. Drive a digital customer journey that guides customers towards high product engagement and product expansion. Enable digital experiences for customers that are in the moment, intuitive, and create a natural funnel to our human supported experiences.
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Sr. Manager, Cx Solutions ArchitectBamboohr Mar 2022 - Dec 2024Draper, Utah, UsPartner with the business to design an end-to-end customer experience by solving customer journey pain points and realizing our customer philosophy and vision. Responsible for the Voice of Customer and other customer-related metrics. Managing a team of Solution Managers to execute against projects.
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Customer Success ManagerBamboohr Aug 2017 - Mar 2022Draper, Utah, UsEvery client interaction is an opportunity to win customer loyalty and improve business results. Helping my team create an exceptional experience for customers is what I do best!
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Regional Customer Success ManagerVivint Solar Mar 2016 - Aug 2017Lehi, Utah, UsAs a Regional Customer Success Manager I oversee and develop a team of account managers who monitor, progress, and contact customer accounts. I also manage remote offices in New Jersey which include the install and sales organization. Working with sales management, install management, and the directors of Customer Experience, I focus on driving costs down, increasing customer satisfaction, streamlining processes, and raising employee caliber. -
Customer Success Manager, Team LeadVivint Solar Oct 2015 - Mar 2016Lehi, Utah, Us• Responsible for driving account movement through the solar process and maintaining a positive relationship with client base.• Successfully resolved escalated accounts from peers on a regular basis.• Provided personalized training for team members and directed team projects and efforts.• Proactively communicated with remote based employees to facilitate account movement, process development, and improved internal relations.• Designated SME - actively contributed to process clarification, documentation, development, and implementation for the Customer Success Manager position.• Selected to contribute towards and establish Customer Experience department goals and objectives with regional management.• While onboarding new team members, created training objectives, outlines, and resources to improve the onboarding and learning curve of new hires.• Provided creative solutions to increase team effectiveness including account auditing procedures, customer correspondence templates, and google doc forms for better account tracking and communication.
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Customer Care ManagerMove, Inc Jul 2013 - Oct 2015Santa Clara, Ca, Us• Manage up to 28 CSRs and specialty teams such as Retention, Collections, and Email Support.• Receive escalated problems from both internal and external customers.• Track and deliver metric driven performance reports to CSR’s on daily/weekly basis.• Developed CSRs by individual and team mentoring for improved customer satisfaction, call quality, efficiency, and product knowledge.• Created and implemented internal and external interviewing processes to eliminate identified inefficiencies. Saved an estimated 960 labor hours annually and reduced recruiting costs by $150,000 annually.• As senior manager, assisted onboarding new management team and training for internal tools, coaching representatives, attendance and policies, and development plans. • Managed attendance, disciplinary warnings and development plans, made recommendations for terminations and hiring. -
Customer Care RepresentativeMove, Inc Jul 2013 - May 2014Santa Clara, Ca, Us• Responsible for assisting customers both internal and external with troubleshooting technical issues, answering questions, product setup and information, and website/computer navigation. • Maintained high Quality Assurance scores while exceeding efficiency and productivity standards.• Collected past due amounts and handled billing inquires/payment plans.• Took escalated retention calls for customers seeking compensation, credits or requesting to cancel.• Processed cancels, credits, promotions, and free products in Oracle’s Siebel system.• Received white glove client base to provide individual and ongoing personal customer support.
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Survey SamplerOpinionology Jul 2011 - Oct 2013• Assist customers over phone and via professional surveys• Met quality and efficiency standards -
Cashier/ServerJaxies Mar 2011 - Aug 2011• Took orders in person and over phone• Responsible for food preparation
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Model/RepresentativeAlysse'S Bridal Aug 2010 - May 2011• Model clothing line love on camera• Verbally represent company in designated region• Sell product line to members and customers
Jessica Blair Skills
Jessica Blair Education Details
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Brigham Young University - IdahoBusiness Management -
Snow CollegeGeneral
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Salem Hills High SchoolGed
Frequently Asked Questions about Jessica Blair
What company does Jessica Blair work for?
Jessica Blair works for Bamboohr
What is Jessica Blair's role at the current company?
Jessica Blair's current role is Crafting Digital & Delightful Customer Experiences | Expert in Enhancing Customer Journeys.
What is Jessica Blair's email address?
Jessica Blair's email address is je****@****lar.com
What is Jessica Blair's direct phone number?
Jessica Blair's direct phone number is +180187*****
What schools did Jessica Blair attend?
Jessica Blair attended Brigham Young University - Idaho, Snow College, Salem Hills High School.
What skills is Jessica Blair known for?
Jessica Blair has skills like Customer Service, Leadership, Employee Training, Budgets, Public Speaking, Management, Account Management, Quality Assurance, Microsoft Word, Research, Sales, Training.
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