• Provide direct counseling, guidance, case management, and education to children and their families, individuals, and couples• Case management duties, including: intake, obtaining, analyzing, and evaluating data related to case, developing treatment plans, and record keeping

• Managed, trained, and supported Shift Support Specialist, who support advocates (ratio of 1:21)• Created training information sharing tools, i.e., manuals, tip sheets, guidelines, and agendas• Worked across departments to collaboratively create practices and policies that cultivate a culture of inclusivity, safety, transparency, and clarity• Participated in and led subcommittee meetings to support information sharing and continuing education through video production and book reviews

• Coached advocates using the strengths-based Appreciative Inquiry model to foster autonomy, mastery, and a sense of purpose• Performed administration tasks like quality assurance, scheduling, reviewing, and submitting timesheets, and maintained excel spreadsheets, tracking tools, and forms• Led meetings and supported training, developed coaching tools, and coordinated with other departments to strive towards supporting advocates and survivors• Provided contact support, answered complaint calls, debriefed advocates experiencing secondary trauma

• Supported advocates by providing guidance, resources, wellness strategies, managing schedules, identifying burn-out, and holding appreciative inquiry discussions to brainstorm• Cultivated a safe and empowering environment that focuses on inclusiveness and equality• Selected as Wellness Liaison to implement self-care initiatives and connection

● Supported and shifted power back to people affected by relationship abuse with education, resources, validation, empowerment, active listening, and safety-planning● Member of the Change Team; a group whose charge is to find barriers within the organization that lead to exclusion and inequity and discover strategic methods to build an organizational culture based on racial equality● Mentored new hires to provide support, guidance, and training reminders to onboarding team members