- Manage over 5 counselor caseloads per week, ensure records comply to government standards, resolve errors, and authorize vocational rehabilitation services for clients- Coordinate phone calls for 8 counties, travel to surrounding counties to educate individuals on the vocational rehabilitation process and connect them to community resources to help them find employment and support services- Responsible for accurately and efficiently inputting detailed documentation into the case management system while adhering to state and federal policies and procedures- Oversee client referrals for vocational rehabilitation services, authorize services, review invoices for accuracy, and release payments to vendors- Facilitate client medical and psychological record requests and summarize client medical information necessary for services such as diagnoses and medications- Assist with hiring events geared towards helping individuals with disabilities find competitive employment; conduct mock interviews, provide feedback, and review resumes for compliance with company expectations

- Maintained and generated client records, including medical information and general care information - Provided customer service to clients and their guardians, compiled customer feedback, and collaborated with colleagues to ensure daily tasks were completed and care standards were maintained - Advised clients on individual financial decisions and ensured their ability to manage their financial health- Managed employment and payroll records for 25 employees

- Provided customer support in-person and over the phone - Organized displays and maintained neatness of store - Utilized company technology to assist guests quickly and efficiently

- Provided first-tier customer support - Managed daily sales goals to be met - Maintained neatness and inventory of the store

Kept the restaurant clean and orderlyPrepared customer orders