Leading our Customer Enablement org which houses Policy Ops, Client Operations, and Scaled Client Services as key anchor teams. We handle critical customer touchpoints — enabling our clients to the platform, setting up scalable processes to support our internal product, engineering, and commercial teams, around-the-clock audit support, and more.

Experienced vendor/project manager, skilled in working creatively to identify and build scalable solutions in the media and technology industries.

• Research and maintain creative acceptance policy materials for multiple platforms to ensure consistency across internal and external audit teams• Primary resource for policy related questions for internal and external audit teams• Responsible for daily reporting, resolution and follow up for audit inaccuracies found in client cases• Develop and distribute weekly newsletter to internal team regarding policy changes, policy refreshers, upcoming deadlines and events• Mentor low performing team members to improve their performance• Support special projects such as audit onboarding resources, scalable individual quality performance reports, branding categorization and mail campaigns

• Led domain quality control for our internal audit team • Performed quality assurance for creatives and domains on the AppNexus platform.• Member of five person team that created and implemented a quality control standard protocol regarding pirated content on domains in accordance with the Digital Millennium Copyright Act in partnership with the legal department • Evaluated, updated and implemented platform rules and regulation changes as they evolved and expanded• Painted a really cool sword for the Project Excalibur Incentive Plan

• Communicated with designers and clients to execute scenic vision into reality• Led and managed crews of painters for a variety of scenic jobs• Exercised strong time management to finish jobs in allotted time • Innovated and problem solved in high stress environments