Jessica B. Email & Phone Number

United Kingdom

Clear communication engaging internal stakeholder netowrk of C-Suite level executives, project managers, finance, marketing and IT to ensure portfolio of projects are running to previously agreed and scoped timeline of activities.Managed multiple complex technology-driven projects across the EMEA region, ensuring alignment with GSMA PMO processes and rigid telecommunications regulation.Refined internal governance and automated reporting process for projects delivered across the Foundry, with a focus on aligning to strategic objectives and KPIs, included but not limited to: method of collating weekly reports from Project Managers in project repository, risk and issue management, facilitation of project status meeting, for clearer lines of communication, and effective resource management.Established and maintained a comprehensive project database, developing engaging dashboards and reports for senior audiences.Leveraged advanced MS Excel skills and Power BI to produce accurate reports on project performance status, Foundry operations, and marketing activities.Built and maintained strong relationships with external telecom stakeholders, fostering effective collaboration.Acted as a role model within the team, providing guidance and support to colleagues.

Spearheaded digital transformation initiatives to enhance operational efficiency, leading change management efforts and ensuring comprehensive adoption of new systems.Streamlined onboarding processes for a 15-member staff team onto new digital systems, ensuring smooth transition and comprehensive adoption of tools.Meticulously managed project costs, tracking expenditures and providing transparent reporting on budget performance.Formulated comprehensive project delivery plans, timelines, and risk logs, ensuring strict adherence to regulatory environments and compliance.Served as the primary point of contact for clients, managing conflicts and resolving issues promptly through strategic problem-solving.

Leading a three-year Programme: Strive, in partnership with Mastercard to support ethnic-minority led businesses with free and tailored business support through several streams: technology adoption, mentoring, & research and impact. Adherence to programme governance principles – facilitated bi-weekly steering meetings with senior internal stakeholders and staff across departments to assign tasks, project updates, &flag risksCreation of monthly, quarterly &mid-year reports (in the form of verbal updates as well as presentations), to funders and senior stakeholdersCross department comms to senior management/stakeholders – communicating any risks and challenging senior stakeholders where necessary at benefit of the programmes deliveredDesigned, managed &maintained RAID logs, to ensure risks, dependencies, actions and decisions are tracked to inform regular reviews and keep the programme on trackEffective budget & resource managementCreation and maintenance of project delivery documentationOversaw product development, supporting Digital team &approving final decisions concerning product qualityDesigned new products to orgs strategic goals, A/B experiments, user journeys &product roadmaps to identify high-level goalsHosted internal brainstorming sessions Surveyed with past and current users, to help inform the design of new products and implement necessary changes to existing productsProposed a ‘lessons learnt’ document that encompassed success and learnings from current and previous programmes, analysed feedback from user surveys to inform engagement methods and design of new productsCollaboration &effective communication with staff across departments to support the design of marketing plansStakeholder engagement and management with high-profile stakeholders: Mastercard and Amazon Programmes team incorporated my best practices into project delivery, which boosted user retention across all products and programmes by 30%

Line managed a delivery team of 5, to projects deliverables and KPIsCross-functional collaboration with other departmentsDesign &management of RAID logs, to ensure risks, dependencies, actions and decisions are tracked to inform regular reviews and keep the programme on trackMaintained positive relationships with strategic senior internal stakeholders – regular reporting on risksMaintained strong strategic external high profile, stakeholder relationships, resulting in trusted business funders: JP Morgan Chase, Shopify, Sage, and GLA with the Mayor of LondonProduced timely project updates and reports across two Programmes, in the form of engaging PowerPoints &Written reports in line stakeholders and funding agreements Creation &tracking of programme budget and resources to delivery time line and KPIs, with forecasting and actual costs, &appropriate cost variance to mitigate risks on project.Tracked Programme progress such as participant numbers, against KPIs using Asana, & Microsoft OfficeProvided technical digital consultation to SMEsFormulated personalised implementation plans and any necessary implementation documentation for businesses on ProgrammeBuilt &hosted digital implementation consultations with businessesPresented personalised implementation plans alond with various digital platforms based on business needs &requirementsPresenting technical terms and systems to a non-technical audienceOnboarding businesses onto digital platformsCreating calculated and custom metrics to measure implementation impactRe-designed the product of the Programme mid-delivery due to user feedback to drive engagement by 70% and streamline to organisations strategic goals, as well as stakeholders’ expectationsSuccessfully designed and delivered a technology adoption workshop series in partnership with GLA and Mayor of London, harnessing data insights from across the organization and to SME’s and stakeholder’s requirementsResulting in winning win funding from Amazon

Responsible for delivering a completely virtual Programme Lead on the design, delivery &evaluation of this Programme, with a focus on creating impactDesign, management and maintenance of RAID logs, to ensure risks, dependencies, actions and decisions are tracked to inform regular reviews and keep the programme on trackCreation &maintenance of various Gantt charts and Kanban boards to ensure programme was delivered on trackDay-to-day management of virtual online community social network using SaaS platform Mighty Networks, which acted an internal social media for Programme participants – event listing, sharing company updates and comms, creation and delivery of virtual courses, group chats, facilitating debates around various topics Collaborated with other departments to identify and mitigate potential risks on every projectEngaged &maintained strong strategic internal and external stakeholder relationshipsData driven programme design and delivery - collated success stories from Programme participants to later be used as features in companies’ monthly newsletters and other social media content, with a specific focus on diversity. Therefore, upping organisations public perception to external audiencesRegularly produced well-detailed and engaging impact reports for funders, C-Suite, and Board members, resulting in more funding opportunitiesFirst point of contact for clients or funders that had issues, along with active conflict management and resolution through active listening and problem solving to meet their concernsCreated community building strategies that directly responded to user need, through focus groupsTracked Programme progress such as participant numbers, engagement, and other data, against KPIs using Notion, Excel, and Google SheetsEngineered and launched a virtual event series in partnership with PwC as part of Programme activities to time and budget, and also to organisations strategic goals, upping membership satisfaction and numbers by 25%

London, United Kingdom

The Founders Forum's The F Factor, by Founders of the Future, is a nationwide start-up competition and accelerator programme for sustainable tech solutions for future founders/young people aged 18-25 in partnership with Talk Talk and London Tech Week. Maintained, managed and engaged with a number of senior and high-profile stakeholders including Talk TalkStrategically built and maintained partnerships with corporates, schools, universities and donors, comfortable communicating company/organisations mission to external audiencesGrew external networks by developing and delivering events designed to attract business and external partnersCreation and maintenance of various project delivery plans as well as Gantt charts and Kanban boards to ensure programme was delivered on trackRegularly produced and presented well-detailed reports for funders, resulting in more funding opportunities and partnershipsData driven redesign of programme curriculum to be more engaging, with a focus on feedback from Programme alumni from previous years and adjusting priorities as actions at the time were not resulting in impactManaged a group of 5 Programme Alumni volunteers from onboarding to handover to new cohort of volunteersFirst point of contact for stakeholders that had issues, resulting in active conflict management and resolution through active listening and problem solving to meet their concernsIncreased applications for Founders of The Future programme by 200% within my first three months. The relationships I built led to a direct increase in applications (by 200% from the previous year), a more diverse range of young entrepreneursManaged large scale Forum events centred around entrepreneurship and secured 45 national stakeholder partnerships (including schools, universities, and colleges), and the awards process across the UK, continually exceeding my delivery targets with 100% success rateInitiated and delivered a more effective

London

Provided effective leadership for the delivery of the NCS programmes in the London Region, built a strong and well-bonded team - team of 5 Associate and Assistant Managers, ensuring that they have clear personal development plans and objectivesEnsured that health and safety and safeguarding requirements were met at all timesRelationship management with partners/stakeholders to build effective relationships for the NCS ProgrammeCreating KPI's to ensure we met our contractual deliverables Implemented a feedback process to source to improve programmes, process and user distinct Ensuring that all programmes are fully risk-assed

Master Of Arts - Ma, Philosophy

Ba Combined Honours, Christian Theology With Philosophy & Ethics

Activities and Societies: President of African Caribbean Society (which I restarted after 2 years of redundancy) for 2016 to 2017 academic.