Dedicated professional with solid experience as an Executive Assistant/Business Manager to Board Level Executives/Corporate Banking Director’s

I came up with the concept of Polka Dot PA after spending the majority of my career being a Personal Assistant to Directors and Executives. Over time I have been able to master the craft of organising other peoples lives with meticulous precision!Polka Dot PA is a virtual Personal Assistant service, aimed to support small to medium sized business’s in all areas of admin.We offer all admin/secretarial services on a pay as you go basis, saving you time and money… Show more I came up with the concept of Polka Dot PA after spending the majority of my career being a Personal Assistant to Directors and Executives. Over time I have been able to master the craft of organising other peoples lives with meticulous precision!Polka Dot PA is a virtual Personal Assistant service, aimed to support small to medium sized business’s in all areas of admin.We offer all admin/secretarial services on a pay as you go basis, saving you time and money. www.polkadotpa.net Show less

- Supporting 2 Directors in a very busy fast paced Corporate environment in all personal assistant duties - Manage small projects through to implementation relating to the Womens Markets agenda- Deal with multiple tasks every day, and prioritise my tasks on an ongoing basis- Work with a variety of internal and external Stakeholders on a daily basis, including CEO’s and Executives - Responsible for all recruitment onto the team, including writing job descriptions, producing… Show more - Supporting 2 Directors in a very busy fast paced Corporate environment in all personal assistant duties - Manage small projects through to implementation relating to the Womens Markets agenda- Deal with multiple tasks every day, and prioritise my tasks on an ongoing basis- Work with a variety of internal and external Stakeholders on a daily basis, including CEO’s and Executives - Responsible for all recruitment onto the team, including writing job descriptions, producing interviewing packs, interviewing candidates and short listing candidates ready for Directors to see.- Organise & Facilitate numerous events a year, including the organisation of global attendees, key note speakers, hosting responsibilities, dietary requirements, invitations, recording guest listsWorking as an advocate for the sustainability agenda, including carrying out tasks relating to diversity and inclusion, supporting enterprise and Womens Markets Show less

- Carried out in depth Root Cause Analysis across all businesses, specifically focusing on the top 10 charter complaints.- Produced findings and recommendation papers on the completed Root Cause Analysis.- Work as part of a cross functional team, interacting daily with multiple stakeholders of all levels.- Manage Service Improvement Plans and facilitate monthly meetings with Credit Card Stakeholders to drive robust reporting.- Support colleagues in the production of key… Show more - Carried out in depth Root Cause Analysis across all businesses, specifically focusing on the top 10 charter complaints.- Produced findings and recommendation papers on the completed Root Cause Analysis.- Work as part of a cross functional team, interacting daily with multiple stakeholders of all levels.- Manage Service Improvement Plans and facilitate monthly meetings with Credit Card Stakeholders to drive robust reporting.- Support colleagues in the production of key Executive reports within the team.- Organised & Facilitate 3 Princes Trust ‘Ready for Employment’ events per year. Show less

- Responsible & accountable for identifying and facilitating delivery of improvement activity relating to the Credit Cards product portfolio.- Working closely with other improvement delivery teams to identify what the business and central priorities are.- Organised and facilitated Service Improvement forums with various departments within the Credit Card operations.- Provide commentary for various reports on Service Improvement Plans in place to reduce complaints.

- Managing implementation of change into the Credit Cards Business.- Ensuring benefits are realised upon implementation of project/initiative. - Facilitation of business Impact Assessment Process coordinating 30+ Subject Matter Experts ensuring risks and issues are identified and escalated.- Promoting positive change within the business to facilitate growth and continued success of the Credit Cards Business.- Supporting colleagues on more complex projects and programmes.