Mentored new hires, resulting in stronger staff development and increased productivity.Handled inbound customer chat conversations from the company website.Educated customers about billing, payment processing and support policies and procedures.Promptly responded to inquiries and requests from prospective customers.Responded to vendor calls and customer emails to answer questions about products andservices.Processed customer paymentsCollected, handled and documented payments for travel services and associated feels.Completed accurate reservations for business travelers and leisure travelersAddressed customer complaints and mitigated dissatisfaction by employing timely and on-pointsolutions.Exceeded customer service satisfaction standards by understanding and anticipating clients'expectations.Worked closely with clients to understand unique needs and meet specific travel desires.