Jessica Chenault Email & Phone Number

Fort Worth, Tx, Us

United States

Keller,Texas

Take and enter complaints of sidewalks and street problems, and street drainage problems, schedule meetings, handle PW related permits, take permit and bond payments, provide Notary Services, help with projects, perform administrative duties such as scanning, emailing, taking messages, sending out and picking up mail for the dept, other duties as assigned. My position is half customer service, half administrative.Also involved with Employee Activity Team for Town Hall and the Public Services Team Building planning group.

Hurst, Texas

Build relationships with current and future members but listening and understanding their financial needs while attending to needs of the office and co workers by performing clerical duties. • Open new member accounts, process transactions including posting loan payments, money transfer, deposits, and withdrawals.• Assist Call Center by taking high volume of calls and troubleshoot with members in accessing our online services, taking transaction disputes and more.• Complete projects and other admin tasks around the office such as faxing, supply ordering, filing, scanning, printing, data entry.• Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, online chat and traditional mail.• Provide Notary Services to members• Help members with special requests, questions and concerns regarding their accounts and various services.

Bedford, Texas

Maintain a thorough knowledge of all Bank products and service procedure policies and appropriate regulatory issues in relations to deposit transactions and loan accounts. Identify customer needs by working directly with members and understanding their financial goals and concerns. ⦁ Open new member accounts, process transactions including new loans, money transfer, deposits, and withdrawals.⦁ New hire trainer, work directly with multiple branches to assist new hires transition into their role with the bank and explain procedures/policies while ensuring performance goals are met or exceeded.⦁ Assist and resolve member issues by listening to their concerns and effectively finding a resolution, leaving a healthy customer relationship in place.⦁ Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, and traditional mail.

Fort Worth,Tx

Managed multiple Dominos-Pizza franchise accounts, responsible for opening & maintaining accounts, point of contact for in-store PC electronic hardware necessary to run and operate store-fronts on a daily basis. ⦁ Help expand customer sales in Canada by finding an international supply vendor.⦁ Generate sales reports to track business performance and set monthly goals.⦁ Procure customer invoices in a timely and professional manner.⦁ Arrange pickup and delivery of PC electronics such as Thin Clients, Point of Sale systems, credit card receipt printers, etc.⦁ Established business connection with an outsource repair company resulting in quicker repair times for franchise owners and cost savings for the business.⦁ Process orders, receive payments and generate reports in QuickBooks.

Started out as a sales operator answering customer calls, checking stock, over the phone sales, and handling customer issues. Promoted to Cashier where I was responsible for cash drawer, attaching protection plans and signing customers up for rewards program. I was later promoted to Financial Specialist, responsible for new Best Buy credit cards, store financial policy and procedures, credit term changes, and creating tax exempt accounts. Occasionally would hop around the other two departments as back up.⦁ Worked directly with customers providing a thorough understanding of benefits that would help both the customer and the business (Protection Plans, Credit Card, and Special Offers).⦁ Address customer concerns; find alternative options when items are out of stock. ⦁ Build and maintain customer relationships through all available channels Best Buy offers (IE: Best Buy for Business).⦁ Attend monthly sales meetings to help understand where the business is at and what goals need to be met.

Southlake, Bedford, & Colleyville, Texas

Customer service: Jan 2006- July 2007Manager- July 2007-Sept 2009

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

High School Diploma

Activities and Societies: Marching Band