Jessica Clapper Email & Phone Number

Remote

Tempe, Arizona

Phoenix, Arizona Area

• Partnered with Product Developers and Senior Managers to create 15 just-in-time training materials for new product releases and process updates in 6 months• Implemented and integrated of new learning management system for customer service team that increased learner engagement by an average of 19% week over week• Mentored, coached and developed peers, learning facilitators and new hires• Created learning plans and paths for 4 customer support teams that managed employee journey and increased satisfaction• Applied ADDIE model to develop quality management, new hire training and product release material to assist with consistent messaging across multiple customer service locations and functions that consistently received a learner satisfaction rating of >86%• Created demo videos and e-learnings to provide adaptive learning to a wide-range of learning styles which increased employee engagement• Utilized learning management systems for administration, documentation, tracking, reporting and delivery of evaluations to provide training materials and measurable terms of training effectiveness

Tempe, Arizona

Exploring new and creative ways to develop training to address different learning styles.

Tempe, Arizona

Tempe, Arizona