Skills and Qualifications completed while in this role: City & Guilds Level 3 Certificate in Learning and Development  Essential Skills Qualifications – Application of numbers, Communication and Improve own learning and performance NVQ Level 3 Learning and Development

• I have alot of knowledge which has a huge effect towards my calls, and I am always willing to go the extra mile for customers and colleagues.• Assisting with general claim questions on a day-to-day basis • I have created training documents for new and exciting members of staff. • I have been approached to floor walk, assist the floor when the managers have been away in meetings. • Debt Sheet / Assisting with Contractor work. • I have been making improvements to the training materials and Assisting our development coach with sessions and refreshers. I have also taken the opportunity to undertake training sessions of my own and delivered to both Home Emergency, Helpline, and other areas of the business.• Strong knowledge of soft skills affecting the overall functioning of various industries.• Excellent evaluative, assessment and training skills. • Good verbal and written communication skills.• I have alot of knowledge which has a huge effect towards my calls, and I am always willing to go the extra mile for customers and colleagues.