Jessica Das Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Sales Management:1. To Answer calls and recommend and quote prices on tires.2. To evaluate retail customer needs and makes product/service recommendations accordingly.3. Reach out to customer leads through cold calling4. Maintaining positive business relationships to ensure future sales5. Answer questions raised by clients, make recommendations using 5 steps of selling 6. To Coordinate and schedule appointments and check delivery activities with service centres.7. To Investigate and resolve customer service problems with deliveries.8. Expedite the resolution of customer problems and complaints to maximize satisfaction9. To Learn and maintain current product knowledge on all tires, service and other product lines that are represented, as well as, those of competitors.10. Achieve agreed upon sales targets and outcomes within schedule Keep abreast of best practices and promotional trendsOperations executive Responsibilities:1. Receive accurate payment, prioritize, process and identify incoming orders according to the sales policy and customer requirements.2. Evaluate all orders and ensure accuracy of clients details and inform management for all incorrect order and verify order to deliver all products.3. Communicating with customers about order status, shipment schedules, and product information to help resolve customer concerns.4. Tracking orders, and ensuring the customer gets the proper item.5. Verifies with the service department that the appropriate services have been completed6. Handle any issues or discrepancies with shipments7. Directs the service department in the diagnosing of the customer’s needs through the appropriate products and services8. Communicate delivery updates with sales team9.Communicating with suppliers or manufacturers to obtain product information or status updates on orders10.Assisting client with processing warranty claims.

Dubai, United Arab Emirates

1. Audit calls and providing coaching to the associates to enhance their performance.2. Conduct RCA and hygiene checks on KPIs aligned to business goals.3. C-SAT Analysis of Field Marketing Executive’s presentation.4. Quality check on clients and agents emails.5. Prepared monthly performance status Reports.6. Monitored implementation of MIS processes & evaluated their effectiveness .7. To coordinate with the CRM team and insure software maintenance.8. Monitoring agents and Curte employees to control malpractice.9. Data Reports - Maintaining on excel sheets.10. Generate, maintain, analyze present daily/weekly/monthly performance report from all campaigns.11. Working in excel as per data in filter,Pivot table & VLookup.12. Maintain productivity on a daily basis.

India

1. Audit calls and providing coaching to the associates to enhance their performance2. Conduct Quality Induction for new hires. 3. Conduct regular Team Huddles and refresher training for the floor.4. Conduct Call listening sessions and briefing sessions for agents and enhancing Quality Interaction with the customers.5. Conduct RCA and hygiene checks on KPIs aligned to business goals.6. C-SAT Analysis of Field Marketing Executive’s presentation.7. Conducting mock certifications for Field Marketing Executives.8. Conducting Quality certifications and coaching new hires.9. Data Analysis on listed/updated information on CRM.10. Identifying and resolving critical Customer complaints & grievances on high priority11. Coaching Field executives for refresher batches.

Mumbai, Maharashtra, India

1. To handle inbound and outbound telephone calls to persuade customers to purchase companies' products and services.2. To generate leads and manage customer accounts, and promptly resolve customer complaints.3. Upselling products that were available.

Bachelor Of Commerce - Bcom, Business/Commerce, General

High School Diploma, Business/Commerce, General

Bachelor Of Commerce - Bcom, Business/Commerce, General