▪ Manages a team of 8-12 Scheduling Coordinators across multiple regions while coaching best practices and identifying areas for professional team growth.▪ Leads team to schedule Achieve3000 Professional Learning Services (PLS) associated with the initial preparation, scheduling, updating, delivery and execution of services.▪ Participates in cross function meetings to develop processes and CRM enhancements▪ Proposes creative solutions to meet customer needs and win renewal business▪ Schedules training while managing and coordinates customers’ needs pertaining to the implementation of program; while overseeing respective coordinators▪ Uses multiple strategies to contact school and district personnel, secure date/time/location for events, and communicate these to internal and business customers▪ Prepares and maintains reports related to the tracking and delivery of training events. ▪ Interviews candidates, assists in new hire onboarding and facilitates staff meetings▪ Troubleshoots questions from teachers and school administrators about program functionality▪ Learns new and proprietary software as needed

▪ Monitored scheduling process and ensure protocol is being followed across regions to increase efficiency and fiscal responsibility▪ Helped develop processes and procedures based on departmental needs▪ Analyzed key reports throughout the year to maximize the effectiveness of program.▪ Created and maintain a detailed calendar of activities▪ Assisted field team on strategies for each account to ensure the successful implementation of program▪ Learn new and proprietary software as needed▪ Followed team procedures that support the smooth flow of scheduling and communication.▪ Continually worked to elevate knowledge of the customer experience both internally and externally▪ Interviewed candidates, assist in new hire onboarding and facilitate staff meetings

•Prepared, scheduled, and executed various activities: parent-teacher meetings, IEP meetings, and curriculum planning meetings•Identified children showing signs of emotional, developmental, or health-related problems and communicated directly and continuously with social workers, parents or guardians, and child development specialists•Worked directly and cooperatively with curriculum coordinators, principals, therapists and trainers. •Documented timely evaluations of children’s performance accurately•Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips•Established and maintained positive working relationships with teachers, therapists, and trainers