System Innovators – Implementation Support Analyst06/2019 - Current● Offer comprehensive support for System Innovators, Inc. application, addressing user queries and resolving technical issues promptly to ensure seamless operation.● Maintain the integrity of Test Servers and client instances, implementing rigorous monitoring and maintenance protocols to uphold reliability and performance standards.● Collaborate closely on Hosted environment support and hosted server maintenance initiatives, contributing expertise to optimize system functionality and efficiency.● Conduct meticulous testing of application builds before client release, conducting thorough evaluations to identify and rectify any potential issues or bugs.● Provide after-hours support as needed to expedite Production upgrade requests, ensuring minimal disruption and timely resolution of critical issues.

• Implemented New Application and End user training for 13 locations. • Provide Tier III support for multiple applications.• Provide network/desktop support for Forest Resources personnel• Image PCs using PXE boot.

Provide networking/desktop support Ghosting and PXE boot system imagesPC repair System updatesCustomer Service

Provide necessary lessons to studentsSupervise class of 18 or more children

Provide customer support for product lineAssist customers with product orders and process ordersDevelop customer product quotes for customersAssist Customer Service MangerResearch and Issue Credit MemoInvestigate shipping errors to establish route causeProvide weekly and monthly analysis of shipping errors

Provided Paid Off documentation for Auto Loans, provided Customer Service for Auto Loan over seas transportation requests, Call Center Customer Service for Financial Services.