Jessica Johnston, Phd Email & Phone Number

Los Gatos, California, US

• Organized a quarterly Knowledge Base review and verification from 2022-2023. Assigned leads from across the company to be SMEs for specific content groups, creating a more efficient review process for the Content team..
• Built an interactive in-app quiz tool using Outgrow and Pendo to educate customers on different strategies for solving business problems with our platform. Result: 74.8% of scaled customers who took the quiz launched a.
• Initiated the overall plan and strategy for adapting on-demand course content into a modular structure to better enable course customization for customers and microlearning opportunities.
• Helped develop course-level strategy using Bloom’s Taxonomy and course templates to improve consistency and clarity around course expectations.
• Develop new on-demand training content focused on use cases and skills and implement strategies for engagement and interactivity using Articulate Rise, Powtoon, and Camtasia.
• Guide and support the Content team in weekly huddles, Jira Sprint planning, and content manager syncs. Create and lead monthly cross-functional meeting, enabling other teams to share feedback and inform the development.

Los Gatos, California, US

• Maintained updates to 300+ Knowledge Base articles and 100+ on-demand training courses, improving how we educate customers through how-to's, use cases, and best practices for using the UserTesting platform.
• Established stronger communication and collaboration with the Product and Product Marketing teams, resulting in a more streamlined process for creating and updating content for quarterly product releases.
• Developed content governance around Knowledge Base management that assisted with localizing product documentation into German over three days.
• Facilitated content audit and action plan for updating 100+ Knowledge Base articles and 100+ on-demand training courses to support dashboard and marketing rebranding updates.
• Conducted user tests on the Knowledge Base and enacted improvements in design and readability to support end user needs.

Milwaukee, WI, US

• Advised clients on strategic approaches in the planning, content development, organization, and revision of research and writing assignments. Consistently received positive feedback in anonymous reviews.
• Grew center use by promoting services to incoming and transfer undergraduates in individual and group presentations and producing alumni tutor videos using Adobe CC for website.

Milwaukee, WI, US

• Upward Bound Math & Science: Adapted and taught college-level writing and literature courses for high school students from underrepresented racial and low-income backgrounds, contributing to their access to college.
• College for Kids/Teens: Adapted college-level courses into one- to two-week summer classes for high school students in the College for Kids/Teens pre-college program. Course topics included: Short fiction writing.

Milwaukee, WI, US

• Contributed to management of first-year writing program by redesigning and delivering interactive lectures and hands-on projects that enhanced student comprehension and engagement. Taught courses in:- Television.

Milwaukee, WI, US

• Researched best CAS practices and created accessible career resource guides on resume and cover letter writing that enriched career advisor presentations and one-on-one appointments.
• Developed informational career resource video for website to more efficiently advertise the center’s services across social media and internal communications.

Austell, GA, US

• Designed 5 eLearning training courses in Articulate360 to help build the company’s top tier training program in the power generation industry.
• Maintained high level of organization and accuracy of specialized manufacturing subject matter content.
• Collaborated with instructors in adapting and enhancing PowerPoint lessons through interactive visuals and knowledge checks.

Carlsbad, NM, US

• Developed course content and taught developmental English and digital video production and editing. Combined digital video production and editing courses to accommodate lower enrollment, contributing to student.

Carlsbad, NM, US

• Designed face-to-face course (History of Film) for online Canvas instruction according to the Quality Matters Rubric (5th edition). Online course contributed to curriculum redesign plan aimed at helping students in the.

Carlsbad, NM, US

• Transformed student and faculty interviews into compelling stories for the local newspaper representing the college’s opportunity mission.
• Filmed and edited media content for website and television responding to web design overhaul, expanding targeted audience and delivery of redesigned brand.

Tampa, Florida, US

• Assisted the production and completion of corporate mining safety training videos and e-learning content with R&D department, contributing to campaign to decrease facility accidents.

Doctor Of Philosophy (Ph.D.), English (Media, Cinema, And Digital Studies)

Master Of Arts (Ma), English (Media, Cinema, And Digital Studies)

Bachelor Of Arts (Ba), English (Creative Writing And Film Studies)

Undergraduate (Study Abroad), English And Film