Director, Ibm Power Client Care
Current
Jul 2024 - Present
AeroLeads people directory · profile
Jessica Eidem Email & Phone Number
Director, IBM Power Client Care & IBM Senior State Executive for MN & Master Inventor
at
IBM
1 work email found
@us.ibm.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, IBM Power Client Care & IBM Senior State Executive for MN & Master Inventor
Location
Rochester, Minnesota, United States
Who is Jessica Eidem? Overview
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Quick answer
Jessica Eidem is listed as Director, IBM Power Client Care & IBM Senior State Executive for MN & Master Inventor at IBM, based in Rochester, Minnesota, United States. AeroLeads shows a work email signal at us.ibm.com and a matched LinkedIn profile for Jessica Eidem.
Jessica Eidem previously worked as Director, IBM Power Client Care at Ibm and Director, Power Technical Sales Worldwide, IBM Technology Sales at Ibm. Jessica Eidem holds Master Degree, Business Administration from Cardinal Stritch University.
Company email context
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jeidem@us.ibm.com
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Profile bio
About Jessica Eidem
Creative, driven, innovative, fun!
Listed skills include Management, Team Building, Cross Functional Team Leadership, Engineering, and 19 others.
Current workplace
Jessica Eidem's current company
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14 roles
Jessica Eidem work experience
A career timeline built from the work history available for this profile.
Director, Power Technical Sales Worldwide, Ibm Technology Sales
Jul 2021 - Jul 2024
Director, Technical Sales Offering Management And Shared Services, Ibm Technology Sales
Dec 2019 - Jul 2021
Chief Of Staff To Bob Picciano, Svp In Ibm Systems
Oct 2018 - Dec 2019
Strategy Leader, Ibm Systems Strategy
Aug 2017 - Oct 2018
Program Director, Power Systems Customer Satisfaction Project Office
Apr 2014 - Aug 2017
Technical Resolution Manager, Power Client Care Project Office
- Lead resolution of critical client issues across a multi-discipline IBM team consisting of development, HW/SW support, field support and account teams. - Define, own, and lead specialized action plans and engage additional resources if necessary. - Influenced ~$50M in revenue through complaint resolution process. - Led pervasive issues. Assigned RTLs, analyzed data, pulled and developed reports, reviewed messaging. Presented at executive meetings.
Feb 2012 - Mar 2014
Corporate Service Corps
Accepted into highly-competitive program. Member of 10-person team from six different countries to participate in a one-month International Assignment. Goal to work with agencies to evaluate current processes and infrastructure and recommend improvements. Part of the assignment is learning how to work with, lead, and understand various cultures and international teams.
Mar 2012 - Apr 2012
Manager, Mid-Range Systems Compliance
Manager, IBM Platform Integration Test - Mid-range Systems ComplianceManage a department of three teams (EMC, Product Safety, Power/Classical) consisting of 25 engineers and technicians. Evaluate team yearly, decide salary increases and bonuses, direct workload between teams within the department.Responsible for compliance coordination, testing, & worldwide certifications (EMC & Safety agencies) for Mid-range, Storage, engineering services, and kiosk products.Define and implement solutions and future preventative measures for stop ship occurrences.Develop DOUs and ICAs to bring in recovery funding ($120k with Korea for testing).Set long-term technical and personnel strategies for 2nd-line organization.
Jul 2008 - Jan 2012
Engineering Manager, Ibm I Sw Test & Ium (Install, Upgrade, Migration) Testing
Manager, IBM Customer Test - Install, Upgrade, Migration (IUM), System i Software Final System Test (FST), Common Test Floor (CTF)Managed department of 22 engineers & technicians responsible for all System i releases.Developed programs to enhance cross-product synergy and collaboration between teams. Improved collaboration with internal and external customers to align goals and increase quality.Grew global team in Mexico and China while maintaining low risk to current testing.
Jun 2006 - Jul 2008
Mechanical Lead Engineer
Mechanical/Integration Design Lead, Product, Power, Packaging, & Cooling (PPP&C)Owned all mechanical design for four systems (IBM Research, IBM systems, Mayo Clinic, Mercury). Provided direction to designers with part designs and concepts. Coordinated testing and manufacturing. Collaborated with external customer/clients.Formally released products meeting cost and schedule targets.Directed co-op and assigned workload.
Jun 2001 - Jun 2006
Manufacturing Engineer Intern
Worked in ATEST department to improve quality of products and run experiments. Wrote, prepared, and performed validations for Installation Qualifications, Operational Qualifications, etc. Analyzed failures to improve processes.
Sep 2000 - May 2001
Evaluation Engineer Intern
Designed new testing equipment. Participated in Kaizen Product/Process Preparation event. Involved in continuous improvement efforts. Updated and rewrote testing standards.
May 2000 - Sep 2000
Manufacturing Engineer Intern
Worked with a team of engineers in the Drape department to develop new constructions for current products. Analyzed data from experiments and product/process evaluations. Tested new materials and wrote respective follow-up reports.
Aug 1999 - May 2000
2 education records
Jessica Eidem education
Master Degree, Business Administration
Cardinal Stritch University
Bachelor Degree, Mechanical Engineering
South Dakota State University
FAQ
Frequently asked questions about Jessica Eidem
Quick answers generated from the profile data available on this page.
What company does Jessica Eidem work for?
Jessica Eidem works for IBM.
What is Jessica Eidem's role at IBM?
Jessica Eidem is listed as Director, IBM Power Client Care & IBM Senior State Executive for MN & Master Inventor at IBM.
What is Jessica Eidem's email address?
AeroLeads has found 1 work email signal at @us.ibm.com for Jessica Eidem at IBM.
Where is Jessica Eidem based?
Jessica Eidem is based in Rochester, Minnesota, United States while working with IBM.
What companies has Jessica Eidem worked for?
Jessica Eidem has worked for Ibm, 3M, and Pella Corporation.
How can I contact Jessica Eidem?
You can use AeroLeads to view verified contact signals for Jessica Eidem at IBM, including work email, phone, and LinkedIn data when available.
What schools did Jessica Eidem attend?
Jessica Eidem holds Master Degree, Business Administration from Cardinal Stritch University.
What skills is Jessica Eidem known for?
Jessica Eidem is listed with skills including Management, Team Building, Cross Functional Team Leadership, Engineering, Integration, Technical Leadership, Continuous Improvement, and Microsoft Office.
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