As a Customer Service Manager at Verst Logistics, I lead a team of account representatives and customer service representatives who provide exceptional service and support to our clients in the supply chain industry. I have over 10 years of experience in customer service and operations management.My core competencies include customer relationship management (CRM), department management, retail sales, and problem-solving. I am passionate about enhancing customer experience and satisfaction, and I constantly seek to learn new things and improve my skills. My mission is to build lasting and meaningful relationships with our clients, hold productive and engaging conversations, and impact the lives of those around us.