Jessica Einstein Email & Phone Number

We are experts in building and scaling companies and teams. We’re here to solve your most critical challenges from fundraising to marketing, hiring to reorganizing. With fifteen years of experience building brands, realizing revenue and efficiencies, nurturing loyal customers and partners, and scaling organizations, we help our clients to overcome.

Washington, DC, US

• Oversee the development and implementation of company-wide initiatives that improve customer experience and brand loyalty. Leverage user feedback, engagement metrics, and research insights to design and implement the.
• Ensure the delivery of outstanding experiences designed to surprise and delight government users, suppliers, and employees. Partner with stakeholders to build a cohesive, compelling, class-leading customer experience​.
• Develop and manage an influencer and referral program and scaled it to grow 100 industry leaders in the public procurement sector.
• Secured $194k in grant funding for the development of a platform to serve small diverse businesses in Washington, DC, and also $30k in technology funding.
• Manage recruitment for 35+ employees, onboarding, creation of company values, handbook, and all company culture initiatives. Planned and executed company retreat.

Washington, DC, US

• Hired as the first full-time employee; created company name and logo. Hosted focus groups, sourced industry feedback, and managed trademark and copyright process.
• Implemented Procurated in new markets; managed day-to-day operations, communication, and engagement. Managed relationships with state executives and business partners.
• Established successful content acquisition and review collection method for the organization yielding 50k+ reviews.
• Manage recruiting, hiring, onboarding, benefits, and employee wellness initiatives.Curate company culture internally and externally to ensure that all new and existing employees and partners are aligned around the.

• Create product sourcing and fulfillment strategy for custom photo products company.
• Manage relationships with print partners to steer procurement strategy for all products; oversee all operations and logistics associated with vendor relationships.
• Negotiate wholesale pricing, shipping costs, and fulfillment terms including service level agreements.
• Manage consumer product initiatives including research, development, and technical integration of new SKUs; develop product marketing strategy including owned, earned, and paid media.
• Use customer surveys and fulfillment data to ensure product quality, vendor accountability, and customer satisfaction.

• Developed and executed a partnership marketing strategy; created framework for working with other businesses and content creators to promote Collage.com.
• Led major cost-saving initiatives including renegotiating payment processing terms and marketing partnership fee structures.
• Worked cross-functionally to establish key performance indicators to determine success of partnerships and promotions.

New York, NY, US

• Develop national budget and strategy including staffing, local marketing, digital marketing, software and subscriptions, public relations, and research.
• Initiate and implement customer acquisition and lifecycle marketing.
• Establish hiring strategy and organizational structure to meet the needs of quickly scaling business.
• Manage integration of Curb and Verifone products and develop joint marketing strategy.
• Determine key metrics of success to track and optimize business development; use both quantitative and qualitative analysis to determine prioritization of initiatives.
• Spearhead programs that balance needs of the business, taxi drivers, and fleets.

Long Island City, NY, US

• Developed and directed marketing strategy for business; created marketing roadmap and prioritization.
• Managed marketing department of twelve people reporting directly to CEO.
• Oversaw national marketing spend, budget allocations, approvals and reconciliations for department.
• Implemented, launched and scaled major customer acquisition initiatives including referral program, affiliate partnerships, email execution, digital advertising, national campaigns and business offerings.

Long Island City, NY, US

• Led rebranding of company and all product lines from Taxi Magic to Curb; developed new company identity, managed requirements, deliverables, and execution.
• Used both quantitative and qualitative analysis to determine prioritization of projects and feature requests.
• Developed and implemented processes to address customer feedback and improve service.
• Managed all consumer product marketing.

Washington, DC, US

• Worked closely with the executive team on implementing and scaling new business platforms; focus on the conception and implementation of revenue-generating, cost-saving programs.
• Launched and managed large-scale projects including the implementation of live chat, social media, holiday promotions, consumer redemption, the introduction of promo codes, immediate billing, and customer loyalty.
• Managed partnerships with large-scale merchants and vendors to ensure an ideal experience for mutual customers.

Washington, DC, US

• Built, maintained, and oversaw end-to-end consumer operations for travel, curated experiences, ticketed events, and gourmet deals.
• Worked with the Business Operations team to develop internal and customer-facing policies.
• Assisted with the conception and development of a new local commerce initiative.
• Audited critical offers before sale to ensure quality.

Washington, DC, US

• Led a team of ten people, and provided guidance and assistance.
• Interviewed, hired, and assisted with the training of new team members.

Washington, DC, US

• Served as Brand Ambassador developing and strengthening the brand while providing exceptional customer service.
• Developed extensive knowledge of products and processes.

Washington, District Of Columbia, US

• Visited Congressional Offices and attended industry events to introduce the work of the trade association.
• Monitored health care legislation, tracked implementation, planned briefings, and edited white papers.
• Created agendas, took minutes, and gave reports on the Medicare Subcommittee, Health Information Technology Committee, and Government Affairs Committee calls. Planned monthly in-person Washington Representative.
• Assisted in planning and organizing of annual conference. Managed the exhibition logistics and sponsor recognition.

Washington, District Of Columbia, US

• Conducted research and wrote reports for government affairs activities.
• Assisted with member relations outreach.

Birmingham, MI, US

• Contacted potential clients, recruited new business. Focused on developing new online media channel.
• Contributed to and assisted with Chrysler, AARP, Hospice of Michigan, and McDonald’s campaigns.

• Composed memorandums on policy issues, such as transportation, the environment, and communication.
• Attended briefings covering issues such as juvenile diabetes, global warming, immigration, and energy sources and use.

Royal Oak, Michigan, US

• Purchased time on networks for clients such as Wendy’s, DTE Energy, and Kewadian Casinos.
• Worked client events, prepared press kits, wrote memos and news releases. Communicated with station managers at radio stations and television channels.

B.A., Philosophy, Sociology/Anthropology

Semester Abroad, Philosophy, Sociology, Film, Czech