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Jessica Eley is listed as QA Supervisor at CALLAWAY GOLF EUROPE LTD., a with 22 employees, based in Swindon, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jessica Eley.
Jessica Eley previously worked as Quality Assurance Manager at Thames Water and Quality Specialist at Thames Water. Jessica Eley holds Level 2, Lean Organisation Management Techniques, Pass from Ealing, Hammersmith And West London College.
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Committed to delivering an exceptional customer experience through the creation and operation of great frameworks, process and governance. As a thought leader and innovator, I demonstrate and inspire a culture of continuous improvement, placing customers outcomes at the core of decision making, whilst navigating business risks. Acknowledged for my high motivation, proactive nature, and passion, I excel in collaborative team environments as well as independent settings. Demonstrating proven leadership, effective communication, adeptness in driving business change, and motivational prowess, I bring a tenacious and creative approach to every endeavor.
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Swindon, England, United Kingdom
Oversees, coordinates, and manages activities to ensure quality standards for specific products and services are met. Involves close collaboration with Manufacturing Supervisors to provide customer feedback on Returns Authorisations (RAs), understand customer demands and expectations, and address related products and services.
Swindon, England, United Kingdom
Champion customer advocacy, influencing stakeholders to significantly enhance customer satisfaction. Lead transformative change initiatives, introducing the 'Hero for Customers' program, fostering a culture of continuous improvement.Demonstrate strategic acumen. During a critical supply and demand event, I made rapid decisions on logistics which significantly mitigated customer impact.In response to backlog challenges, I established a proactive ‘Task Force’ marshaling a team to swiftly gain control over complaints and enquiries within four weeks, showcasing resilience and effective leadership.Taking the lead on the water services regulatory measure (CMex), I have navigated challenges by devising processes that uphold the customer experience while meeting business requirements. My analytical skills shine in providing accurate assessments of results, identifying trends, and implementing improvements, addressing knowledge and process gaps.Foster compliance with established quality standards by delivering constructive feedback, providing coaching and facilitating training for Business Service Teams.Established, refined and upheld high-quality standards for multi-channel customer interactions. Continuously assess and enhance processes and guidelines, ensuring alignment with industry best practices and adapting to the evolving needs of our customers.Created and operated performance metrics and reporting to evaluate and monitor the efficiency of quality assurance initiatives. Regular presentations to senior stakeholders, highlighting trends, showcasing improvements and identifying areas of focus.Lead a team of Quality Partners providing guidance, support and mentoring. Cultivate a collaborative team culture, focusing on continuous improvement and excellence. Resulting in department engagement soaring from 57% to 96% over a three-year span.
Provided support, coaching and feedback to Team Managers, Outsource Quality Partners and agents.
Resolved complaints and enquiries for business customers relating to bills, payments and water and wastewater incidents.
Handled inbound calls relating to bill enquiries, payments, moving home and arranging appointments.
Improve business performance through continuous professional development of employees and their skill set. Understand lean organisation.
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Jessica Eley works for CALLAWAY GOLF EUROPE LTD..
Jessica Eley is listed as QA Supervisor at CALLAWAY GOLF EUROPE LTD..
Jessica Eley is based in Swindon, England, United Kingdom while working with CALLAWAY GOLF EUROPE LTD..
Jessica Eley has worked for Callaway Golf Europe Ltd., Thames Water, and Book Club Associates.
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Jessica Eley holds Level 2, Lean Organisation Management Techniques, Pass from Ealing, Hammersmith And West London College.
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