Jessica Engel Email and Phone Number

•Managing 15-20 Enterprise accounts from implementation through adoption to increase retention and provide opportunities for upsell•Managing the global team of customer success managers for $4M portfolio•Ensure usage of all platforms: Salesforce, Planhat, Pendo, PowerBI for company wide consumption•Implemented an executive business review strategy to increase ARR through retention and upsell•Creation of customer workflows that focus on retention, engagement, and opportunities for business expansion•Technical support for service implementation, training, and migrations

• Created over $2 million in sales pipeline• Implemented sales cadence to target ideal customers profiles and drive sales development team to exceed monthly quotas

Managing 5 medical offices within the Chicagoland region by overseeing all staff, marketing, billing, inventory, surgery scheduling and customer service: • Manage office marketing portfolio by lead generation, data analysis, all digital marketing sectors. • Increased AR payments by 48% from Jan 2019 to Jan 2020 by implementing multiple marketing promotions for the practice and tracking production of efforts. • Opened Skokie and Northbrook offices including assistance with construction, staffing, and marketing. • Responsible for all human resources related duties including: recruiting, employee relations, payroll, job descriptions, compensation analysis, benefit management, employee reviews and training. • Direct management with experience of all departments of reception, medical assistants, surgery scheduling and medical coding/billing. • Attend all Advocate and AMITA annual management meetings in contracted hospitals to ensure knowledge of all current procedures and industry standards.Oversee the newly developed cosmetic department including all Botox, Juvederm and Coolsculpting products: • Creation and implementation of all marketing efforts and events. • Inventory, consultation and sales specialist.

•Certified General Manager through Hilton University.•Attended Leadership & Development Training Course through Interstate Hotels.•Bilingual Hiring Manager/Trainer.

•Managed 170 room hotel composed of 30+ staff in the Midway Airport area.•Responsible for day to day operations, budgeting, forecasting, training, hiring, financials, staff management for entire hotel.•Acting General Manager for six months.•Recipient of Perfect Sell Out Award for Q2 2017 Revenue.

•Recipient of the Shining Apple Award for 3rd Quarter 2015 from ownership company AppleREIT. Shining Apple Award recognizes top marks in guest satisfaction, market share penetration index, RevPar and overall cost control improvement year over year.•2015 winner of Green Hotel award based on service scores, market share and flow through.•Recruited, interviewed and hired hourly staff for all departments.•Engaged, trained, coached and mentored the associates, both hourly and management, to increase service scores, employee engagement, overall satisfaction and profitability. •Coordinated implementation of Marriott brand standards and operating procedures.

•Regional Select Service Housekeeping Management Trainer for Chicagoland area.•Managed housekeeping team to rank in top 1% of White Lodging hotels for room cleanliness in January 2015.•Implemented department incentive programs to raise housekeeping scores to top 10% of Marriott Global.•Implemented new inventory processes to meet budgeted goals every month for department.

•Oversaw front desk, food and beverage, and transportation departments with scheduling, hiring, training and reviews.•Responsible for monthly financials for Accounts payable, accounts receivable, daily audit, cash handling and pre-settlements.•Assisted in exceeding the daily occupancy and average daily rate goals set by annual forecasting.•Implemented various programs to improve procedures already in place as well as team building to ensure staff retention.•Assisted in long term stay sales resulting in higher average daily rate retention.

•Assist in front desk duties responsible for 105 hotel rooms•Responsible for the handling of all customer service issues

Finance Intern Summer 2012•Update monthly finances for 13 different facilities in the Lexington Healthcare Network•Reconcile bank statements for over 25 different accounts•Perform managerial year end projects such as the reconstruction and reorganization of year end filesHuman Resources Intern Summer 2011•Updated and created job descriptions for over 400 positions within the company•Updated over 400 files in the human resource data base•Distributed job descriptions to 14 different facilities within the network

•Promoted to marketing department after 2 months of employment•Taught Excel class to marketing department to decrease duplications in leads resulting in a reduction of $300+ mailing costs•Scheduled activities for residents and hotel rooms for 100+ guests and residents