Jessica Epp Email & Phone Number

Eden Prairie, Mn, Us

Minnetonka, Mn, Us

Core implementation for Individual and Family PlansValue based reimbursement implementationsProgram lead of regulatory requirements Program management of base build IT implementations

Minnetonka, Mn, Us

Implementation director for Individual and Family Exchange Plans within the Growth,Implementation and Testing Team

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Implementation director on Medicaid state implementations

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Senior Project Manager| Innovation & Insights; myConnections UnitedHealthcare* Consulted on internal project to assess efficiencies of HEDIS measures collection process & where the department could increase obtaining incentive dollars for HEDIS measures* Project Manager and consultant on external facing Complex Patient Medical Program with Federally Qualified Health Centers with the UHC NY Health Plan* Created a Project Inventory & resource management for the Vice President of Innovation & Insights* Project Manager for C&S State Implementations of myConnections and other opportunities* Created/Managed operational tasks related to existing project plans and issues logs* Assisted Leadership with new opportunities – myConnections, Health Plans, C&S IT* Scheduled and facilitated initial meetings with Health Plan CEOs, vendors and myConnections staff when discussing implementation timelines* Led other myConnections Operational projects

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Project Manager for Virtual Visits Project * Managed weekly meetings with project team * Worked with lawyers & vendors to manager contract timelines * Reported to leadership on a weekly basis deliverables & next steps * Created project plan and worked with communications/marketing teams for communication planManage inventory of innovations pilots across lines of business * Work with pilot teams to gain insight into pilot deadlines & needs * Meet with pilot teams on a weekly/monthly basis to get updates on pilot projects throughout lifecycleCo-manage Innovation Scale & Commercialization process for pilots to bring them to commercialization * Manage the project plans for the pilots as they moved through the Scale & Commercialization process * Report with status meetings to project teams on a weekly basis * Help pilot team/permanent owner teams meet project deliverables * Co-created process & templates for pilot teams and permanent owners * Created inventory of pilots to keep for the Scale & Commercialization team * Created templates for the project plan, lessons learned, scenarios etc.

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Project Manager on Service Channel Expansion Projects (Chat, Click to Call, Email, Text) Facilitated project meetings Developed metrics for Chat and Click to Call Pilot Monitored and analyzed cost savings results for Chat and Click to Call Facilitated ramp up plan for Chat pilot Facilitated meetings and provided status to leadership on a weekly basis Worked with Business Operations to obtain resources for Chat pilot Worked with account managers to gain approval for agents to work in pilot projects Helped with design of Email and Text messaging procedures Conducted meetings with vendors for Text messaging pilotProject Manager on Call Optimization Project for E&I Facilitated discussions on how to lower Callback rate with E&I population Coordinated updates to senior leadership on a monthly and bi-weekly basis Lead smaller team meetings to discuss strategies on lowering callback rate and increasing compassion scoresProject Manager for Vital Signs initiative within the department Co-lead Vital Signs Committee to determine what tasks the department wanted to follow Co-lead presentation to leadership on vital signs tasks for the year.

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Created and designed dashboard of metrics for department code owners and senior leaders for the CCTS Organization.Prepared dashboard for monthly summary that is sent out to senior leadersPrepared dashboard and talking points for quarterly meetings with the senior leadersHelp facilitate quarterly meetingsAssisted in creation of Intake process for initiatives and tasks coming into the CCTS organizationAssisted in the development of intake process questions for initiatives to define the value and impact to our resourcesFacilitated intake meetings with process owners to determine value, impact and capacity for initiatives and tasks.Facilitated intake meetings with administrative team to delegate initiatives and tasksParticipated in Process Release Management meetings to determine impact, capacity and value of processes at the larger ADG levelCreated an initiative impact matrix to show correlations, dependencies and impacts the initiatives had on each other.Created Onboarding process for new departments and applications coming into our organizationFacilitated onboarding meetings with department code owners/application owners to welcome them into our departmentDetermined the impact their department/application would have on our initiativesLeads the Estimating Accuracy initiative for CCTS application teams. Help identify root causes leading to over/under estimating of projectsWork directly with application teams to improve estimating accuracyWorked with the EPMO to help mitigate root causesManaged monthly metrics of estimates for projects by application and departmentCreated a Team Health dashboard with monthly metrics to show how our team was doing overallFacilitated weekly staff meetingsStreamlined the teams toolsSME on RSA Adoption Quality Initiative. Providing pilot program for application teams to improve on their business requirements that are provided.Assists in the publication of the CCTS newsletter each week with a fellow-team member

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Supported end to end solution design activities associated with business programs and projectsDrove standardization and methodology to the decision making process (RSA)Led/maintained Rationalization process for the Intake and Demand teamSet Agenda each weekAssign SPRF’s to BSA teamDeveloped the Dashboard for Projects/Rationalization SPRF’s for Business Solutions Architect TeamBSA on the ICD10 Program for Clinical Care Management and 5010 ProgramBSA on the Cross Domain Program for ICD 10

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Systems Analyst on the Integrated Care Management Project and HSR Project (moving ICM into HSR)Create functional requirements and Use Cases while working with the Business, Developers, Architects, and Usability Consultants.Systems Analyst on the CSS Project. Create Functional Requirements, Process Flows, Gap Analysis and Service Orchestrations to assist the developers.

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~ Systems Analyst on the Integrated Care Management Project~ Create functional requirements and Use Cases while working with the Business, Developers, Architects, Usability Consultants.~ Systems Analyst on the CSS Project. Create Functional Requirements, Process Flows, Gap Analysis and Service Orchestrations to assist the developers.

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Worked with the Support Group to analyze the Help Desk tickets monthly. This meant categorizing all tickets and creating a summary document, graphs and charts for the Director of IT.Co-Led the SharePoint Cleanup for the ODS reporting Team and played a pivotal role in the SOX Audit of the CareOne System. Updated the process for requirements gathering and signoff to be SOX compliant with our documents vs. signoff.Lead the team of System’s Analysts to write UAT test cases for the business users to use for testing UAT.Worked on the CareOne ODS Reporting team on creating new reports and enhancing existing reports. Worked with the business to gather business and functional requirements and worked on the design of the reports with development and QA.Was a Business Anlayst/Systems Analyst on Enhancement Tickets for the various release of the CareOne Application. Developed the business requirements and sometimes functional requirements while working with the Development and QA both onshore and offshore.Helped the Technical Writer update the CareOne User Manual, created a Data Dictionary and Business Rules Document. Worked on the CareOne ODS Reporting team on creating new reports and enhancing existing reports. Worked with the business to gather business and functional requirements and worked on the design of the reports with development and QA.Worked with the Support Group to analyze the Help Desk tickets monthly. This meant categorizing all tickets and creating a summary document, graphs and charts for the Director of IT.

Minneapolis/St. Paul, Minnesota, Us

Newark, Nj, Us

Developed requirements for new products for online development. Define scope and assisted in the development of project plans. Managed the implementation of Incentive Module product. Defined requirements, lead QA effort, including resource allocation. Worked with business community on developing test cases to validate the system meets the specified requirements. Coordinated code deployments with testing resources. Assisted with problem resolution and root cause analysis of issue.Developed process flows, prepared user guides and trainings on products.

Eden Prairie, Mn, Us

Project Manager on GLOG Procurement Module project. Coordinated the national bid with TLC and SUPERVALU for the Schwan’s Bakery business. Defined and assisted managing the implementation of the national bid with TLC. Worked with the business community at TLC and SUPERVALU in defining requirements that would meet their objectives while maintaining the budget and scope of the project. Facilitated requirement review meetings with business users and outside trucking companies. Verified that requirements were fully defined agreed upon between TLC and SUPERVALU. Created test cases and lead the testing efforts for national bid and held weekly status meetings with business users as TLC and SUPERVALU. Was lead on data loading and configuring rate files for the GLOG bid for SUPERVALU. Worked with project manager as lead on testing efforts for GLOG bid. Developed process flows, prepared user guides and trainings on products

Eden Prairie, Mn, Us

Provided administrative assistance to the Vice President of Supply Chain & Transportation areas in the departmentMaintained a database of miles traveled & fuel purchased for SUPERVALU tractors and trailersCalculated the non-highway use of fuel and prepared Federal & State refund claims.Administered the STI Freight Tariff Billing & Payment processEnsured that all tractors and trailers were in compliance with Federal, State & Local licensing & registrationMonitored the DOT/FHWA mandated random drug testing programWorked with Central Inbound Transportation on the implementation of the GLOG software as a backup Super User.

Assisted in the management of the publishing company

Bachelor'S Degree, Communications And Women'S Studies

Education record