Jessica Esteb Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Manage $101,580 in monthly recurring revenue, ensuring customer satisfaction and retention in the Manufacturing industry. Leverage CRM data (Salesforce) to optimize sales processes and ensure client goals are met. Built and managed email campaigns through CX software tools including Apollo, ZoomInfo, and Saleslead. Develop and execute copy-writing content marketing strategies to educate target audiences and generate qualified leads. Bi-weekly strategy sessions per client to ensure successful lead generation efforts. Maintain excellent organization, communication, and proactivity which fosters strong relationships and a positive customer health score.

Responsible for a team of sales representatives, and acting as a mediator between the individual and insurance company to obtain a Durable Medical Equipment device at a discounted rate or covered by insurance. Lead support in multiple channels and point of escalation. Managed several different types of systems to ensure team and customer success as well as process efficiencies, fixing as needed. Performed insurance eligibility using several tools (Waystar, Availity, Humana, etc) to check for member benefit coverage. Constructed all documentation and facilitated employee training, new and ongoing.Prioritized task flows for all sales representatives leading to 93% conversion rate. Oversaw end-to-end user experience and held a 97% NPS score. Leveraged CRM data to optimize processes. Managed and built CX software tools - Salesforce, Klaviyo, ShipBob, Gorgias, Insightly. Facilitated all employee training documentation and presentation. Ensured timely helpdesk handling and execution, maintaining 4.9 stars out of 5 overall seller rating. Adept at handling complex customer issues and mitigating risks.

Indianapolis, Indiana, United States

Created relevant and engaging content within the Marketing department for education and lead generation. Researched, collected, created, and published content. Supported the Marketing Manager, Sales department, and Executive leadership team. Tracked and measured success of marketing tactics by means of page views, leads, clicks, etc.

Cultivated and retained high-level relationships with C-Suite executives at Fortune 500 companies, achieving a 100% annual renewal rate. Leveraged in-depth client understanding to identify pain points and upsell opportunities. Optimized client accounts through proactive SaaS portal configuration and ongoing maintenance. Implemented process improvements based on client needs. Delivered impactful Quarterly Business Reviews, driving client satisfaction and exceeding KPIs. Developed and executed content marketing strategies to educate target audiences and generate qualified leads.

Responsible for business development, project management, sales, customer relationship building, prospect pre-qualification, and management. Regular duties included working closely with team members, managing inventory, customer relations, cross-selling a variety of wireless products and services, leading weekly team building meetings, and performing the role of sales manager on duty. Other key business development responsibilities included lead generation, handling large business accounts, sales pipeline development, and maintaining the company sales database.

Majoring in communications, minor in business and Spanish.

Responsible for revenue generating business-to-business sales, marketing, and business development activities for one of the largest revenue generating events. Responsible for cross-selling the various products and services and conducted lottery ticket validation and audits. Acted as a professional spokesperson and customer relationship liaison to help grow the Hoosier Lottery business.

Developed and executed a sales and marketing strategy to sell advertisement directed towards local Bloomington, Indiana businesses. Over-achieved sales goal in a dormant sales territory.