Jessica Fallon Email & Phone Number

Long Beach, Ca, Us

Anaheim, Ca, Us

-Collaborates with department heads and subject matter experts to develop structured and tailored learning curriculum that enhances learning outcomes -Focuses design efforts on the creation of learning material that is engaging and meaningful through the use of thematic design and interactive tools -Assists the Director of Training in the project management and execution of large-scale trainings, including both didactic and practical training of soft and technical skills -Collaborates with the department to plan and facilitate the rollout of new services and projects -Measures learning outcomes and quality of training through review of existing learning material, direct staff observations, verbal questionnaires, and online surveys-Directly oversees the Call Center Trainer, including providing guidance and collaboration on new hire training initiatives, staff observations, and development of innovative learning tools-Provides soft skills training to the Training Department in "Train the Trainer" style sessions focused on topics such as learning styles, presenting with confidence, and change management

Anaheim, Ca, Us

-Collaborates with department heads and subject matter experts to conceptualize and develop standardized learning content to improve employee learning outcomes-Focuses design efforts on the creation of learning material that is engaging and meaningful through the use of thematic design and interactive tools -Assists the Director of Training and Project Management in the planning and execution of large-scale trainings across the organization including both didactic and practical training of soft and technical skills -Collaborates with the Patient Services Department to plan and facilitate the rollout of new services and projects -Measures learning outcomes and quality of training through review of existing learning material, direct staff observations, verbal questionnaires, and online surveys-Manages training requests from other departments and assists in determining priority tasks and projects

Anaheim, Ca, Us

-Developed and designed training materials for Call Center Representatives, Medical Assistants, Administrative Medical Assistants, and Case Managers including presentations, reference materials, and scripts-Provided interactive new hire training experience to Call Center Representatives including training on technical and soft skills such as customer service and scheduling patient appointments-Fostered staff development and evaluated compliance through weekly observation and performance scoring-Facilitated rollout of new projects and services in the Health Centers and Call Center -Collaborated with the department to review, improve, and standardize current procedures and protocols -Presented company-wide operational changes during monthly webinar meetings

Irvine, Ca, Us

-Provided hands-on training to new Behavior Therapists including didactic presentations, role play practice, and coaching-Utilized behavioral strategies such as positive reinforcement and prompt fading to improve staff performance and foster independence-Assisted with the development of training materials-Collected and analyzed data to assess and manage staff progress as well as improve training efficiency-Collaborated with supervisory staff to determine ongoing training needs including quality assurance checks for experienced Behavior Therapists

Irvine, Ca, Us

-Served as a liaison between the members of the clinical team and the supervisor-Immediately communicated clinical team concerns, needs, and successes with the supervisor-Provided weekly progress updates (with supporting data) to the clinical team supervisor regarding client performance on specific behavioral goals including determining if clients were close to meeting mastery criteria

Irvine, Ca, Us

-Provided 1:1 behavioral therapy with children and young adults with developmental and physical disabilities in home, clinic, and/or educational settings-Utilized the Pivotal Response Treatment method of Applied Behavior Analysis to implement naturalistic, play therapy sessions-Collected immediate and accurate data during therapy sessions to be used by supervising Board Certified Behavioral Analysts in behavioral progress reports