-Collaborates with department heads and subject matter experts to develop structured and tailored learning curriculum that enhances learning outcomes -Focuses design efforts on the creation of learning material that is engaging and meaningful through the use of thematic design and interactive tools -Assists the Director of Training in the project management and execution of large-scale trainings, including both didactic and practical training of soft and technical skills -Collaborates with the department to plan and facilitate the rollout of new services and projects -Measures learning outcomes and quality of training through review of existing learning material, direct staff observations, verbal questionnaires, and online surveys-Directly oversees the Call Center Trainer, including providing guidance and collaboration on new hire training initiatives, staff observations, and development of innovative learning tools-Provides soft skills training to the Training Department in "Train the Trainer" style sessions focused on topics such as learning styles, presenting with confidence, and change management

-Collaborates with department heads and subject matter experts to conceptualize and develop standardized learning content to improve employee learning outcomes-Focuses design efforts on the creation of learning material that is engaging and meaningful through the use of thematic design and interactive tools -Assists the Director of Training and Project Management in the planning and execution of large-scale trainings across the organization including both didactic and practical training of soft and technical skills -Collaborates with the Patient Services Department to plan and facilitate the rollout of new services and projects -Measures learning outcomes and quality of training through review of existing learning material, direct staff observations, verbal questionnaires, and online surveys-Manages training requests from other departments and assists in determining priority tasks and projects

-Developed and designed training materials for Call Center Representatives, Medical Assistants, Administrative Medical Assistants, and Case Managers including presentations, reference materials, and scripts-Provided interactive new hire training experience to Call Center Representatives including training on technical and soft skills such as customer service and scheduling patient appointments-Fostered staff development and evaluated compliance through weekly observation and performance scoring-Facilitated rollout of new projects and services in the Health Centers and Call Center -Collaborated with the department to review, improve, and standardize current procedures and protocols -Presented company-wide operational changes during monthly webinar meetings

-Provided hands-on training to new Behavior Therapists including didactic presentations, role play practice, and coaching-Utilized behavioral strategies such as positive reinforcement and prompt fading to improve staff performance and foster independence-Assisted with the development of training materials-Collected and analyzed data to assess and manage staff progress as well as improve training efficiency-Collaborated with supervisory staff to determine ongoing training needs including quality assurance checks for experienced Behavior Therapists

-Served as a liaison between the members of the clinical team and the supervisor-Immediately communicated clinical team concerns, needs, and successes with the supervisor-Provided weekly progress updates (with supporting data) to the clinical team supervisor regarding client performance on specific behavioral goals including determining if clients were close to meeting mastery criteria

-Provided 1:1 behavioral therapy with children and young adults with developmental and physical disabilities in home, clinic, and/or educational settings-Utilized the Pivotal Response Treatment method of Applied Behavior Analysis to implement naturalistic, play therapy sessions-Collected immediate and accurate data during therapy sessions to be used by supervising Board Certified Behavioral Analysts in behavioral progress reports