I am responsible for leading the House Management Team by creating a vision for the guest services and House operations and by developing short-term and long range goals. Responsible to oversee the operations of the House to ensure and facilitate the smooth and caring delivery of the RMHC mission to guest families.

Assisted Store Administration by supporting the development, planning, communication and execution of events and services. With support from senior leadership, I was responsible for +$4,000,000 annual event and recognition budgets. Created and administered programs that reinforced a culture of employee commitment and recognition. Facilitated ongoing communication to support store recognition programs.

Developed and implemented annual trade show strategiesResearched and selected marketing materials for trade shows and eventsWorked closely with the National Sales Manager on quarterly budgets and annual business objectivesMet with local community leaders in order to optimize our presence within the communities we served and planned to serve in the future Event Planning(internal) - Planned, organized and executed quarterly sales meetings, customer visits, annual shareholder meetings and employee informational and appreciation eventsEvent Planning(external) – Customer Appreciation, New Product Launches and charity golf outingsCommunicated with internal/external customers regarding special event detailsWorked closely with Marketing and Corporate Communications to develop new marketing strategies, update current marketing materials and create special event collateral Created and maintained company intranet pages for Sales and Special MarketsManaged expenses for the Sales department staffMiller Park Suite – sold, managed, wrote lease agreements, collected payments, contacted customers and maintained a professional relationship with the Milwaukee Brewers organizationFlight travel to events– approximately 1 trip per monthCharter Service Representative, 2003-2006Worked with charter brokers, college and professional sports teams, government officials, corporations, entertainers, military personnel, leisure travelers, ground handlers, caterers, customs officials, airport managers, fuel wholesalers, hotel and car rental providersPlanned and arranged all aspects of charter operations, which included catering, customs, ground service, de-icing and hotel/rental car accommodations for flight crews. Worked occasionally on selected charters as an on-board representative. (1 trip per month)Flight Crew Planner, 2002-2003Flight Crew Scheduler, 2001-2002Milwaukee Operations Agent, 1999-2001Customer Service Representative–ramp, 1998-2001