Jessica Hoad Email & Phone Number

Mt. Pleasant, Texas, Us

Mableton, Ga, Us

Customer Conversation ArchivingData EntryLawnline Log UpdatesEstimate Reach Outs/Follow UpsUpdate Customer Maintenance ListTeam Engine Interview Scheduling/Follow UpsMy ToDo’s/Emails/Follow UpsMaintenance Calendar with GlennSchedule Consultations and Maintenance Walk-ThroughsReminders to Internal Team Members and External ContactsUpdate/Create Call Notes, Leads, Logs (Complaint log, Optional Services Log, Locates, etc.)Orientation Set Up – Orientation bag with Uniform, water gallon, glasses, ear protection, etc.)Vendor Scheduling, Ordering, Follow Ups

Statham, Georgia, Us

Google Tracking Map & Excel: Key and update all Supervisors on incoming Aerial Projects from Comcast & any projects they receive also from Corporate C. East Coordinators. Key all the aerial jobs in on the “Google Mapping” shared web page. Update Completion Reports to include updating Excel Shared Worksheet on the VPN as well.NJUNS: Assist Administrator with processing billing for invoicing to Corporate. Supervisor Assists: (On an “as need” basis) Assist in processing the issuance of aerial portions of any Supervisors aerial projects issued to Technicians and keying them in the Google Map System. Provide Spanish translation services to crew members who do not speak English.Office: Responds & assists along with the Administrator, all incoming phone calls, office visits. Keeps Copy Room/Kitchen/Warehouse Coffee areas stocked & cleaned daily. Assist the Administrator on anything else needed.

Administrative/Customer Service duties include: Check in /out guests and run the day-to-day reports. Proficient with the principles, etiquette and regulations of hospitality industryOversee work of maintenance staff members and ensure they clean rooms, furniture, change bedspread regularly and on time and report to the Property Manager.Interact with inventory members and maintain sufficient stocks of stationery, linen and basic items.Communicating with walk-in guests, booking rooms, and providing room services to current and future Guests.Communicate and perform, interpersonal, and management skills.Ability to handle hostile or complex situations patiently and tactfullyResolve and explain payment issues and address Guest needs and questions.Expedite maintenance issues that can cause damage to the property.Serve as a friendly face of organization. Perform extra duties in Housekeeping and Maintenance as needed.

Marietta, Georgia, Us

Translate in Spanish to English for internal employees to bridge the communication gap between warehouse workers and company staff.Identify, research, and resolve account conflicts, write-offs, and related adjustments.Collaborate with internal business and accounting teams on customer billing issues and changes.Communicate with all levels of sales teams about delinquent accounts, invoice updates/changes, and contract questions until a resolution is achieved.Communicate with internal and external customers by telephone, email, and/or mail to investigate complaints, verify accuracy of charges, or to correct errors in accounts.Build rapport with clients to offer great service and provide counsel to customers on maintaining current status on their accounts.Review accounts 31 to 90 days past due for collection efforts.Maintains and/or reduces the number of delinquencies.

Woodstock, Georgia, Us

Administrative/Customer Service duties include, checking the main voicemail and escalating calls/messages to internal parties to complete for follow-up. Enter and assign projects/leads to the right sales managers.Translate management and customer requests to Spanish-speaking crew members to fulfill.Translate for the manager to crew members in Spanish.Make collection calls to satisfy Accounts Receivable report for installation projects and open maintenance accounts within 31-90 days past due.Work with QuickBooks to make sure customer account information is correct and payments are syncing correctly.Clerical assignments. i.e filing, making copies, ordering office supplies, among other clerical functions as needed.Handle, with extreme security, transactions over the phone and in-person entered into CRM/SAP.Contact customers through various methods: phone, mail, text, and email.Problem solves technical issues with the CRM/SAP program, deescalate customer issues when communication becomes an issue.Graphics Design Functions include,Research landscaping and lawn care ideas for the blog on the company's website.Design templates to use internally, such as invoices, policy creation, customer prompts, etc.Design, print, and adjust technical bulletins, policies, and visual training aids for handling support issues, billing issues, and improve customer relationships. Print and mail out marketing materials to new homeowners.HR Functions includesentering employees' timesheets into Time Trax, adjusting times, and E-verifying new employees.Use Paint, Microsoft Suite, and Google Sheets/Docs daily.Complete any additional projects/audits as assigned by the office manager and owners.

Groveport, Ohio, Us

Be the escalation point for Tier 1 & Tier 2 tech supports. Be a backup for the Tier 1 and 3 Technical Support Responsible for reproducing, confirming, and researching product defects and reporting such defects to Engineering, Product Development, and Software Development. Sort out technical issues that are not resolved by the Tier 1/2 technical support Agents.Escalate issues to main internal parties: Engineering, Product Development, and Software Development.Create technical bulletins, policies, and visual training aids to expand the knowledge base for handling support issues, product enhancements, and the latest software releases, and improve customer relationships. Reviewing escalated cases and work collaboratively with internal teams, third-party vendor support, and engineering teams.Document all interactions with customers in CRM Ensure all inquiries are responded to within established time frames to maintain customer care and technical support service levels are achieved.

Alpharetta, Ga, Us

Provide superior customer service while making in/outbound calls for order placement, product inquiry, warranty update, and tech support. Help customers resolve post-order issues such as returns, replacements, and software update support. Escalate issues to main internal parties: Engineering, Product Development, and Software Development. Research and clearly communicate product information, product warranty, tech support, and customer resolve.Answer inquiries while maintaining and documenting cases in CRM and convey a sense of urgency while responding to customer needs. Use policies as a guide to reaching the best solution when assisting customers. Document accurate and efficient data entry and notes. Ask probing questions and overcome objections and maintain a customer-centric attitude at all times. Complete additional tasks and projects as assigned and work with the internal team and report to the proper departments needed to research and set up sales.

Alpharetta, Ga, Us

Use IFS to process orders, add new accounts for customers in the U.S. and Canada. Work with warehouses on processing and adjusting orders on stock availability and coördinate packages that need to be re-routed, canceled or returned. Coordinate with freight dispatching services on order scheduling and expedition.Work with various departments to make sure account updating and last-minute purchase order changes. Solve tracking issues and offer ETA, freight company used, and stock availability for the purchase orders for customers/vendors in both Canada, Puerto Rico, Mexico, and United StatesProvide customer updates via phone and email. Work primarily with FedEx (U.S Continental/Canada) and USPS to create and mail return labels for defective products.Ship out sample products/shipments to the customer/vendor.Receive post mail letters, review, and escalate to team leads. Scan and upload post mail letters to the CRM system to their assigned/new accounts. Escalate to the right departments/team leads. Receive packages and troubleshoot issues that the customer explained in a letter attached to a product that is mailed along with it.Research non-returns and contact customers on non-returned items, provide return labels or inform of billing for not returning a defective unit.

Business Administration

Bachelor’S Degree, Middle Grades Education

Graphic Design