Jessica I. Email & Phone Number

My proficiency in my previous role and drive for progression led to mypromotion to Operations Manager at one of the top accounts in NSW.• Delivered exceptional KPIS by driving operational compliance on numerous pillars such as stock management, budget spending and loss prevention, all contributing to overall store success and profitability.• Led and developed a team of Operations Specialists and provided consistent Operational Education to a team of over 100.• Drove exceptional brand standards for over 75 brands through consistently executing of visual merchandising strategies and building strong relationships with brand managers.• Consistently going above and beyond by taking on additional projects such as events and new store openings and frequently inducting new and promoted team members into their new operations roles.

My role includes Performing regular stock and trade analysis to ensure inventory is at optimal levels to drive salesEnsure operational compliance is meeting BAU standards on numerous pillars such as stock management and loss preventionConsistent execution of visual merchandising principles to align with brand standards and promotional campaign narrativesAssist in driving store team to achieve sales plans and KPI’sEducation of both management and floor team on operational processesImportant skills that I utilise in this role include being highly adaptable to change and effective time management. Some Key Projects I have worked on within my role include,Realigning store teams to be operations focused Completing a comprehensive long term store closure, which included in-depth planning and analysis to account for multiple facets of the businessPlanning for Store Redevelopment and implementation of a new store concept. Executing large scale visual merchandising projects Assisting in the search for candidates for a newly created role during the Store Replenishment Assistant Recruitment Forum

My Role within the Woolworths Online Customer Service Team involved promptly finding the appropriate solution to all enquiries from customers, stores and other business personnel. This was achieved through maintaining several open communication channels, in particular, phone and online chat. This role included being highly knowledgeable in business practices in order to provide the correct advice and practicing a high degree of empathy and understanding.

Qvb

My Main Role at MAMJO QVB was to realign the team to BAU practices and standards after several business changes. Due to extenuating circumstances, my role was quickly transformed to focusing on the closure of the business due to the Coronavirus Pandemic

My exceptional performance as a valued team member led to my promotion to Assistant Store Manager My role included, Proactively achieved results on pillars such as loss prevention, health and safety, sales and KPI’sResponsible for in-store visual merchandising, executing weekly briefs and planograms and consistently performing high impact, sales-driving actionsPerformed stock management and maintained receiving systems to ensure optimal organisation and efficiency of the store’s inventory

Adelaide, Australia

Adelaide, Australia

Large Scale Event/Crowd Management

Adelaide, Australia

Leading the Floor Team to achieve KPI's and supporting the leadership team