Jessica Jackson, Msit Email & Phone Number

New York, NY, US

Austin, Texas, US

We Are A remote-first Company, US

Atlanta, GA, US

Dallas, TX, US

• Guide UX/UI design and research efforts and decisions for a nationwide responsive app used by technicians for U-verse, DirecTV, and legacy AT&T dispatches.
• Build and maintain style guides and responsive component libraries using Sketch, Zeplin, iOSHuman Interface guidelines, and Material Design guidelines.
• Work closely with directors, PMs, product owners, UX researchers, and engineers to map outstoryboards, mock-up hi-fidelity wireframes, and generate clickable prototypes.
• Create and present responsive prototypes (i.e. mobile, tablet, and desktop) to leadership using inVision, Adobe XD, and Keynote.
• Plan and conduct user research and usability tests to align with a user-centric design andheuristic evaluations.

Dallas, TX, US

• Led the design vision for a responsive application used nationwide bytechnicians and managers for capacity planning, vacation statuses, and resource scheduling.
• Collaborated with stakeholders across AT&T National Scheduling Group to create newinformation architecture schema, design sketches, user flow diagrams, wireframes, mock-ups,and prototypes using draw.io/diagrams.net and.
• Used HTML5, CSS3/Bootstrap, JavaScript (JQuery, Aurelia, Angular2), RESTful APIs, JSON, Java,SQL, Git, Subversion, Coldfusion, and Springboot to code, debug, and manage development of 10+ front-end web portals for.
• Tested UI responsiveness and backend APIs using Postman, Swagger UI, SOAP UI, and Mockoon.
• Designed and presented system roadmaps to leadership.
• Trained and mentored 2-5 UI developers and contractors.

• Designed and developed the studio website using low-fi wireframes, WordPress, and PHP.
• Created logos, t-shirt graphics, and advertisements using Adobe Photoshop and Corel Paint Pro.
• Produced and managed all marketing apparatus, such as social media accounts, email accounts,and direct marketing initiatives.
• Administered sales activities and maintained CRM records of 20+ client memberships per month.
• Trained 2-3 sales personnel on day-to-day operations and client check-ins.
• Produced, wrote, rewrote, and directed semester theatrical dance ensembles, such as “The Polar Express” and original script “Rip the Runway---DanceVoguE Style.”

New York, NY, US

• Designed Smart Technologies Smartboard lessons to increase classroom engagement.
• Created classroom branding assets such as logo and website.
• Designed and executed custom-eLearning curriculum for grades K-5.
• Developed and implemented academic lesson plans for all subjects, administered high stakes tests, and analyzed data to drive instruction.
• Utilized the flexible grouping method to differentiate instruction in all academic areas and for students with disabilities.
• Achieved 100% passing rate of all students on the state Reading (57% at Level 3) and ELA CRCT.

Charlotte, NC, US

• Managed customer account details through the mapping of database software applications within BOL, MODEL, COIN, and Falcon.
• Targeted fraudulent transactions through a range of financial graphic user interface (GUI) computer systems.
• Reviewed potential fraudulent accounts for the prevention and detection of electronic monetary fraud.
• Arranged and communicated the deliverance and shipping of electronic monetary devices.
• Led and managed business updates and volunteer efforts among a team of 14 associates.

San Francisco, California, US

• Managed, developed, and presented customized debt consolidation plans to help lower clients’ monthly payments, reduce total interest payback, or reduce term of debt.
• Abided by government regulations and Wells Fargo financial policies in regards to the pre-qualification and distribution of FHA mortgage loans, auto loans, and credit cards.
• Recommended, evaluated, and processed financial products, such as mortgages, auto loans, credit cards, credit insurance, extended auto warranty, and homeowners insurance to Wells Fargo clients.
• Analyzed and organized the financial state of Wells Fargo customers through Equifax credit reports and income documents.

Charlotte, NC, US

Ux/Ui Design, Ui Design And Research

Masters Of Science, Information Technology

Bachelors Of Business Administration, Marketing (Marketing Research)