Jessica Kerrigan's Location
Atlanta Metropolitan Area, United States
Jessica Kerrigan's Contact Details
Jessica Kerrigan work email
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Jessica Kerrigan personal email
n/a
About Jessica Kerrigan
A dedicated, motivated and customer oriented professional with extensive experience in the payment acceptance and reconciliation. Recognized for being focus on details and having the ability to meet and exceed objectives. Experience in working directly with financial institutions, internal departments, vendors and technology group on key projects. Continuously improving processes by effectively streamlining operations.
Jessica Kerrigan's Current Company Details
Jessica Kerrigan Work Experience Details
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Payment Systems ManagerRacetracAtlanta, Ga, Us
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Payment Systems ManagerRacetrac May 2017 - PresentAtlanta, Georgia, United States• Assist in the monitoring, analyzing, and detecting anomalies and work with internal and external partners to resolve issues.• Monitor and analyze chargebacks trends and work with internal teams, processor, and card brand partners to mitigate losses.• Using analysis and findings, make recommendations and follow through with operations to minimize potential threats or losses.• Collaborates between team and multiple departments, including Operations, Accounting, IT and Marketing on projects, process development and strategy implementation. • Lead and develop a team of payment associates in credit cards and gift cards reconciliation for over 800 locations.• Oversee the process for new store openings and operational changes in merchant identification applications.• Identifying and driving payment optimization initiatives with internal and external partners.• Participate in payment card projects and assist with processor and gateway RFP.• Assisted in developing the EMV (Euro-pay, Mastercard, and Visa) rollout strategy for automated fuel dispensers. -
Operations Manager – Merchant ServicesIntercontinental Hotels Group (Ihg®) Mar 2016 - May 2017• Manage credit card and check acceptance programs globally for IHG hotels, minimizing fees, charge-backs, credits without debits and fraudulent activity and establishing best practice procedures.• Develop and implement cost reduction strategies, maximize cash flows to report and address risk exposure and trends related to guest payment activity.• Review and stay up-to-date on credit card association rules and government regulations to maximize cash flow and minimize effective rates and cash flow risk.• Supervise reporting analyst responsible for global financial credit card reporting. • Train hotels on payment processing best practices including cash reconciliation, ways to decrease fraud and PCI compliance. -
Analyst, Operations Performance Reporting – Merchant ServicesIntercontinental Hotels Group (Ihg®) Nov 2014 - Mar 2016• Prepare routine and ad hoc hotel performance management reporting for credit card acceptance performance and special projects.• Identify trends within reports to communicate findings and recommendations to appropriate business partners and stakeholders.• Identify opportunities for operational and cost efficiencies through management and trending reporting.• Prepare statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required.• Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date.• Created Microsoft Excel template to semi automate monthly reporting dashboard.
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Regional Support Specialist – Americas Pricing TeamIntercontinental Hotels Group (Ihg®) Jun 2012 - Nov 2014• Provides analytical and tactical support for the Field Regional Revenue Management team ensuring effective revenue management delivery.• Assist, manage and execute a variety of Revenue Management related projects and processes to support targeted revenue growth.• Perform data analysis for each region identifying specific hotels that require attention from the Regional Revenue Manager.• Work closely with business partners to implement market promotions. Monitor, analyze productions and prepare promotion analysis summary reports.• Lead training efforts for new tools and strategy for Regional Revenue Management team.• Prepared PowerPoints and conducts monthly major market calls to share market findings. • Implemented 6 major market promotions during soft demand period resulted in incremental revenue of $3 million.
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Revenue Support Specialist – Revenue Management ServiceIntercontinental Hotels Group (Ihg®) Jun 2011 - Jun 2012• Utilize HOLIDEX and PERFORM to effectively control inventory and set rates to maximize hotel revenue.• Prepare, analyze and provide recommendations for Market Knowledge Report and Hotel Audits to Portfolio Revenue Managers when new hotels were assigned to them in the Revenue Management For Hire program.• Support and work closely with team members to complete assignments and projects in a timely manner to help hotel achieve revenue goals.
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Revenue Manager - Hyatt Place Atlanta Downtown (Formerly Amerisuites Atlanta Downtown)Hyatt Place Dec 2004 - Jun 2011Atlanta Downtown•Analyzed market demands to maximize room revenue, occupancy rate and revenue per available room.• Responsible for sales, marketing, budget and forecast.• Secured and negotiated corporate and group rates.• Maintained inventory and loaded rates in revenue management system.• Identified and resolved technical issues on property management system.• Developed and built strong relationships with clients and hotel partners.• Work closely with the Atlanta Convention and Visitor Bureau on citywide events.• Increased revenue by 15% annually by monitoring competitor pricing and market condition. -
Sales Assistant - Atlanta DowntownAmerisuites Aug 2003 - Dec 2004• Responsible for making reservations for local corporate accounts.• Followed up on rooming list, finalized group itinerary and collected payments for all groups.• Prepared group resumes, created weekly activities sheets to communicate information to operation team members.• Promoted to Revenue Manager in December 2004 when AmeriSuites rebranded to Hyatt Place.
Jessica Kerrigan Skills
Analytical
Project Management
Variance Analysis
Team Leader
Global Collaboration
Account Reconciliation
Bilingual
Complex Problem Solving
Advanced Microsoft Suites Skills
Jessica Kerrigan Education Details
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Computer Science
Frequently Asked Questions about Jessica Kerrigan
What company does Jessica Kerrigan work for?
Jessica Kerrigan works for Racetrac
What is Jessica Kerrigan's role at the current company?
Jessica Kerrigan's current role is Payment Systems Manager.
What is Jessica Kerrigan's email address?
Jessica Kerrigan's email address is je****@****plc.com
What schools did Jessica Kerrigan attend?
Jessica Kerrigan attended University Of Mississippi.
What skills is Jessica Kerrigan known for?
Jessica Kerrigan has skills like Analytical, Project Management, Variance Analysis, Team Leader, Global Collaboration, Account Reconciliation, Bilingual, Complex Problem Solving, Advanced Microsoft Suites Skills.
Not the Jessica Kerrigan you were looking for?
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Jessica Kerrigan
Philadelphia, Pa -
Jessica Kerrigan
Vp, Strategic Marketing @ Cecilian. Storyteller And Strategist For A Fiercely Innovative Brand.North Wales, Pa1reson8marketing.com -
2kc.rr.com, jacksoncountycasa-mo.org3 +181684XXXXX
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