Jessica Kerrigan Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Assist in the monitoring, analyzing, and detecting anomalies and work with internal and external partners to resolve issues.
• Monitor and analyze chargebacks trends and work with internal teams, processor, and card brand partners to mitigate losses.
• Using analysis and findings, make recommendations and follow through with operations to minimize potential threats or losses.
• Collaborates between team and multiple departments, including Operations, Accounting, IT and Marketing on projects, process development and strategy implementation.
• Lead and develop a team of payment associates in credit cards and gift cards reconciliation for over 800 locations.
• Oversee the process for new store openings and operational changes in merchant identification applications.

• Manage credit card and check acceptance programs globally for IHG hotels, minimizing fees, charge-backs, credits without debits and fraudulent activity and establishing best practice procedures.
• Develop and implement cost reduction strategies, maximize cash flows to report and address risk exposure and trends related to guest payment activity.
• Review and stay up-to-date on credit card association rules and government regulations to maximize cash flow and minimize effective rates and cash flow risk.
• Supervise reporting analyst responsible for global financial credit card reporting.
• Train hotels on payment processing best practices including cash reconciliation, ways to decrease fraud and PCI compliance.

• Prepare routine and ad hoc hotel performance management reporting for credit card acceptance performance and special projects.
• Identify trends within reports to communicate findings and recommendations to appropriate business partners and stakeholders.
• Identify opportunities for operational and cost efficiencies through management and trending reporting.
• Prepare statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required.
• Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date.
• Created Microsoft Excel template to semi automate monthly reporting dashboard.

• Provides analytical and tactical support for the Field Regional Revenue Management team ensuring effective revenue management delivery.
• Assist, manage and execute a variety of Revenue Management related projects and processes to support targeted revenue growth.
• Perform data analysis for each region identifying specific hotels that require attention from the Regional Revenue Manager.
• Work closely with business partners to implement market promotions. Monitor, analyze productions and prepare promotion analysis summary reports.
• Lead training efforts for new tools and strategy for Regional Revenue Management team.
• Prepared PowerPoints and conducts monthly major market calls to share market findings.

• Utilize HOLIDEX and PERFORM to effectively control inventory and set rates to maximize hotel revenue.
• Prepare, analyze and provide recommendations for Market Knowledge Report and Hotel Audits to Portfolio Revenue Managers when new hotels were assigned to them in the Revenue Management For Hire program.
• Support and work closely with team members to complete assignments and projects in a timely manner to help hotel achieve revenue goals.

Atlanta Downtown

• Analyzed market demands to maximize room revenue, occupancy rate and revenue per available room.
• Responsible for sales, marketing, budget and forecast.
• Secured and negotiated corporate and group rates.
• Maintained inventory and loaded rates in revenue management system.
• Identified and resolved technical issues on property management system.
• Developed and built strong relationships with clients and hotel partners.

• Responsible for making reservations for local corporate accounts.
• Followed up on rooming list, finalized group itinerary and collected payments for all groups.
• Prepared group resumes, created weekly activities sheets to communicate information to operation team members.
• Promoted to Revenue Manager in December 2004 when AmeriSuites rebranded to Hyatt Place.